• file question

    Posted by Brian Little on 12 April 2010 at 10:45

    hi folks. ive noticed this before but thought id ask. On several occasions in the past designers have sent me files, i usually ask for illustrator . in most cases they open fine but sometimes theres nothing appears on the screen. ive asked the guy to resend in eps format .hes using a mac im on pc could that be the problem ? i use signlab & flexi. Hes using cs2 i think he said. any help appreciated

    Brian

    Stephen Murray1 replied 15 years, 8 months ago 3 Members · 3 Replies
  • 3 Replies
  • Peter Normington

    Member
    12 April 2010 at 10:55

    Brian,
    in signlab you sometimes have to open the layers or pages separately
    as they will import that way
    Peter

  • David Rogers

    Member
    12 April 2010 at 11:02

    Try getting him to save it as a LOW version EPS or AI and it will help MOST of the time.

    Also ensure that all text is converted to paths / curves before they send it.

    Dave

  • Stephen Murray1

    Member
    12 April 2010 at 12:55

    Hi Brian,

    David’s right. He’ll have to back save it as a Illustrator 3 file, which is a legacy format.

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