Colin
I would also be interested to find a service engineer.
We bought ours from B&P (Badged as a Uniform Lancer) and the service contract was rather expensive!!
Also to add this on B&P customer service is rubbish to say the least.
Our plotter which was bought from them with the printer packed in and it took 3 weeks for them to send an engineer out.
Then the following month all thew machines went out of warranty and they were trying to sell us a warranty based on the fact that they would take only 2 days to come out!!
I ended tell them if it took 3 weeks for them to come out to fix our printer I would end up bust.
Sean