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Important info: Moonfruit & AOL.
I don’t know how many of you use Moonfruit and have AOL as your email account but having found out the following it has left my blood boiling.
If you have bought a domain name from Moonfruit or expect emails direct from
your contacts page within your website don’t expect to receive them in your AOL inbox. It doesn’t work with AOL.
I have 700ish visitors to my site a month and as of yet no emails have been received. Last night a friend of mine rang and told me he has had the same problem. He changed his account to Googlemail from AOL after concerns that he was losing business and complaints from customers asking why he hasn’t responded to their emails. After changing to Google late last night he’s had 6 email inquiries.
I don’t know what the issue is with AOL but after this I won’t use AOL again for any business requirements.How much business have I lost……..F##k knows! 👿
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9 Replies
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sorry, but thank god its AOL and not moonfruit. 😕
i use moonfruit too for a couple of sites due to its simplicity to get pages / sites together, but use google business. cheap as chips and best email system ive ever used. http://www.google.com/a
sorry to hear this mate, nothing worse! i was getting similar some years ago with BTinternet which promted me to move.
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I would fire off an email to moonfruit Karl, they should have something on the site to make people aware.
I use googlemail the same as Rob, have been using it for years & like the fact that I can divert everything to googlemail so it’s all in the one place but can put it in different folders & the fact that I can set email headers so nothing goes out with a gmail header.
Karl, on the bright side you haven’t actually lost any work, just the opertunity to quote for x amount of work :lol1: :lol1: :lol1:
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Thanks for the replies.
Rob, I agree on the simplicity of use with moonfruit. I’ve not really ventured too much in using google for anything other than a search engine. I think now is the time though to get more educated with this.
Martin, Maybe your right mate but if I can’t reply to prospective clients and get a chance at a bite of the apple of possible work through my site then I could have lost a great deal of work and be better off for it now.
I’ve invested what ever cash and time is available on the site, kit and premises and finding out that something this menial could have massive downside effects on what I’ve put in makes it to date a waste of time.
Moonfruit know of this but have given no answer to how to rectify it. But then again if the fault isn’t with them maybe they don’t see it as their problem. -
Interesting…
My email address is an aol account which I have had for over 10 years.
Occasionally I have problems receiving emails from certain accounts but have never got to the bottom of it.
Makes me wonder how many other emails have gone astray 😕
I think I need to change my email address – but this is a major concern to me as it’s the address I have been using for years so I am reluctant to do so.
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Phill, just change to google and test the waters mate. To me it’s too big a risk not to.
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I have posted about this before on UKSB… don’t use AOL for anything but Kids accounts, too much filtering going on for true business.
Having worked with some clients in the past, I discovered mail failures (or major delays) with websites forwarding to AOL addresses, same sometimes applies to Hotmail.
Not worked with any emails with AOL for over 4 years so I cannot be best judge if things have improved.
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Phill it’s always a concern when you have had an email address for many years which is one of the reasons I use google mail, because it is hosted online it doesn’t matter how many times I change my ISP because your email account always remains the same.
You could always open a google account and forward all your aol mail to it, you could then slowly change things over during a period of time you are happy with. You won’t have a problem with any mail sent to your website because you can redirect that all to google, set the header in google so all your email goes out from the company name.
Karl, I was just trying to cheer you up abit, yes it’s a worry but as there is nothing you can do about it now don’t let it get you down, look towards the future, great new premises & now the problem is sorted hopefully lots of new enquiries.
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I used to have AOL years ago when we had dial up
Seemed OK then
In fact when I switched to hotmail from AOL in the early days I kept AOL account
Came in useful when folk sent files that were way too large for hotmail to handle
AOL did it with a breeze!Can’t comment on it today though
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I know you did Martin. I didn’t take it the wrong way mate. I was just a bit pi££ed at the thought of loosing a chance to quote for some decent work. No harm done mate. 😉
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