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Gerber Edge online data error, help?
Hi all
Ive got a gerber edge and yesterday everytime i try to print i get online data error.
Before it did this it kept beeping until i pulled the lpt cable out then it stopped. I managed to plug the cable back in without it beeping eventually but now it says data error every time i print?
Could it be the cable do you think?
I am going to try another cable today and see if that resolves the problem.
I also read in the manual to ensure the checksum settings match in both the software and printer, now i have looked at the checksum settings on the printer and it only gives me the choice to select on or off, I have looked in omega and cant find anywhere to change the checksum, so i am a bit lost?Thanks in advance for your time guys its appreciated
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49 Replies
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Hi Laura, you may get a better response if you introduce yourself in
the Say Hello forum. -
What Edge do you have?
Can you still print with the error message?
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No it wont print at all, I have not tried test print though i will in a minute. Its a gerber edge 1 mark 2, think its called gerber edge LE.
Have just tried it on another computer and still get the online data error message on the lcd on the gerber
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I have now just done a print using the hidden test print button an it prints fine not a problem at all
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I had a similar problem, so when the hammer didn’t work, I put a new cable on it and it has since been fine (touch wood)
Dave
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when you say new cable do you mean a parallel cable?
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Yup!
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I`m not sure they use the same cable as onne from say PC World. Ours seem to be about 10mm thick from what I can remember…
We`ve just had a problem with ours, after days of trying different things, we called in the engineer from Spandex.
It cost us about £280 call out fee which included the first hours labour, and to be honest, the engineer couldn`t do enough for us. It ended up being a problem with windows and the port, but hats off to the chap he was vgood. 10/10 for call out service. -
quote Denise Goodfellow:I`m not sure they use the same cable as onne from say PC World. Ours seem to be about 10mm thick from what I can remember…
We`ve just had a problem with ours, after days of trying different things, we called in the engineer from Spandex.
It cost us about £280 call out fee which included the first hours labour, and to be honest, the engineer couldn`t do enough for us. It ended up being a problem with windows and the port, but hats off to the chap he was vgood. 10/10 for call out service.Hi Denise,
Was you waiting long for an engineer to come out ? what kind of problems did you have with your gerber? many thanks
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quote Laura Harrison:quote Denise Goodfellow:I`m not sure they use the same cable as onne from say PC World. Ours seem to be about 10mm thick from what I can remember…
We`ve just had a problem with ours, after days of trying different things, we called in the engineer from Spandex.
It cost us about £280 call out fee which included the first hours labour, and to be honest, the engineer couldn`t do enough for us. It ended up being a problem with windows and the port, but hats off to the chap he was vgood. 10/10 for call out service.Hi Denise,
Was you waiting long for an engineer to come out ? what kind of problems did you have with your gerber? many thanks
Hi
He came out within a few days. Hes very bussy covering the midlands and the north on his own. Our problem was with sending the file, Signlab came up with an error in the rip, we thought it wa the printer as we printed to another printer using the same cable and software… £280 is alot of money, but we had jobs sitting there not being done, so worth it to get up and running again.
We have know switched over to a usb to parallel cable
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I am currently trying to get hold of a parallel cable now but no where sells them anymore just on the internet. My local comp shop is trying to get me one of his friend so just waiting to see if he has any luck. I am dying to know its driving me crazy
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Ask your local computer shop if they have a Parallel to USB adapter, that’s
what we use on our Edge. -
i would check if they are all the same, I`m sure the tec guy mentioned they do difer… pin numbers at the end ect.. but they are`nt much on the net, so worth a go.
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Have tried another brand new cable and same error:(
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do you think it might be to do with the checksum? i mean should that be turned on or off?
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I also tried resetting the edge, so im not sure what parameters that might have changed? Im totally stuck i dont know what to do now, tried reinstalling the software, tried it on a different pc but still the dreaded data error. Any suggestions?
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do spandex still fix the older edges?
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our edge is about 8 years old, so they still mend them.
while we were sure it was the printer, the tec guy checked, by using his laptop and lead that he knew were ok. As the laptop ran the edge it was certain to be a computer problem….
personally, as were are quite busy, the more time we spent on the problem just lost us production time on other items. so we called in the engineer, it was money well spent to get it running again.
like you, ours was printing 1 moment then not.
sometimes you have to except that you need help with a problem.
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Spandex will still support these machines. What operating system are you using? The parallel cable can cause problems, you will need the proper one from spandex which is about £60ish. Works straight away. We have a maintenance contract on our machine but if you are thinking of this it will still need to be inspected and serviced prior to them agreeing to take it on. Of course they will charge you for all parts but in all fairness if any work is needed with the contratc they will give you 25% off the price of parts e.g Print head as they will not cover this.
Sounds like you need an engineer and spandex are the only people to cover this.
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quote Jason Davies:Spandex will still support these machines. What operating system are you using? The parallel cable can cause problems, you will need the proper one from spandex which is about £60ish. Works straight away. We have a maintenance contract on our machine but if you are thinking of this it will still need to be inspected and serviced prior to them agreeing to take it on. Of course they will charge you for all parts but in all fairness if any work is needed with the contratc they will give you 25% off the price of parts e.g Print head as they will not cover this.
Sounds like you need an engineer and spandex are the only people to cover this.
do you think its worth just buying the lead from spandex an seeing if it solves it?
I dont see how the lead they supply can be so much different from a standard parellel though as its a standard kind of connection? Obviously tell me if im wrong
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go with the cheapest option first, buy the lead and if it doesn`t work call in the engineer.
If its not the lead you can always sell it to another edge user or save it until the original lead gives up..
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We had to buy the original lead when we upgraded our operating system. They don’t always keep them in stock which may mean they will have to come from the USA. The adapter did work originally.
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One other option would be to buy the usb to parallel cable specifically for the Edge from Spandex. The part number is P79330A.
I’m not sure if I can post a link on this forum, so to find some more info about this cable go to the gerber website at gspinc dot com, click on support, then click on fast facts, then click on edge series under printers, then click on 5100 (it’s the last one on the edge list).
This will give you more information about what you will need (for example you do need to have omega version 2.5 minimum).
I have such cable running my oldest edge (edge 1 trunion).
Regards,
George -
Forgot to say, there is a difference between a normal printer cable and the one you can buy from spandex, I cannot remember exactly what but I’m pretty sure a normal will most probably not work.
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I am currently running omega 2.6 so that should be fine. Just looking now on the site, any idea a cost on the parallel to usb cable? thanks again , i am determind to get to the bottom of it
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£60ish
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bought a parallel usb cable, one thats been known to work with gerber edges and still data error so am beginning to think its the board in the edge 🙁
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I’d try a forum dedicated to the Gerber Edge – there’s a couple of Gerber engineers frequently watching and always willing to help. I PM’d you yesterday with details.
Cheers
John
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quote John Cooper:I’d try a forum dedicated to the Gerber Edge – there’s a couple of Gerber engineers frequently watching and always willing to help. I PM’d you yesterday with details.
Cheers
John
H John
Ive signed up to the "best" forum for the edge just waiting for my account to be activated and see what the guys over there think. Ive tried going into the bios on the comp but its only a gateway pc so im limited to changes i can make, ie for lpt parallel port i can only enable / disable not change any values etc
Thanks again -
They took 3 months to authorise my account – I hope things are somewhat quicker for you!
If you want to type a complete account of your problem with full details of the equipment you have and what you’ve tried to date, I could post it for you.
Also, the sequence of beeps might indicate the specific fault – that’s if there is some sort of sequence of course!
Cheers
John
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quote John Cooper:They took 3 months to authorise my account – I hope things are somewhat quicker for you!
If you want to type a complete account of your problem with full details of the equipment you have and what you’ve tried to date, I could post it for you.
Also, the sequence of beeps might indicate the specific fault – that’s if there is some sort of sequence of course!
Cheers
John
John that would be brilliant if you could 😀
Ok, so this is what happened. I was printing away happily when all of a sudden it started beeping, and it was a constant beeping.
To stop the beeping i removed the parallel cable from the gerber while it was off. i then turned it back on and it initializes fine and goes "online" fine.
Every time i go to output job then print to device, the gerber beeps once and displays the error " data error".I then tried reinstalling the software but still the same problem. I bought a new parallel cable and still the same error. I then tried a parallel to usb cable which has been known to work with a gerber but still the same error.
I have tried resetting the gerber but again data error. I have also used the hidden print button on the gerber and its print no problem.
I have had a mess around with the lpt settings on the computer via control panel, hardware manager changing the resources settings to basic, have tried several settings but still makes no difference.
I also find that upon changing those settings, from the time i press print on the pc to the time the printer beeps with "data error" can vary. Sometimes it will beep immediately when pressing print other times takes between 5/10 seconds. Not sure if that matters but trying to be as specific as i can.
I will also add i tried the printer on a different machine running windows xp an still the error remained. Both the pcs its been tried on are running windows xp and omega 2.6
As a whole the printer seems fine, printing with the test print button , initializing etc , only problem being the dreaded " data error "
I hope i have covered everything here let me know
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Done
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thanks John appreciated
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thought i would also add , on GQ MGR , when i see the vinyl printer i right click an go to properties, then i click info , it says the device is online an then if i go to the printer and put it offline then back to the computer and click info again it shows as offline, so the 2 are communicating
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does any one have an idea how much a driver board for a gerber edge would cost? a ballpark figure?
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Why not ring Spandex up 😀
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have just spoke to spandex waiting for an engineer to give me a call
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not sure when they will phone they stated there customers get priority as im not a customer of theirs so hopefully wont be too long "fingers crossed"
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this is driving me insane now, maybe they will call tomorrow
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I reckon 5 days if your lucky, hope I’m wrong though
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just to wait for a call??
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Yep, took them a fortnight with us and we’re just down the road. Depends how busy they are but they will deal with their contract customers first
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do you think its worth getting someone in to check all the internal wiring etc see if simply a cables become loose, its happened since its been moved you see, i cant wait around for ages you see
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I don`t mean to be funny, but if you are so desperate, then you need to request a visit by and engineer and pay for it..
Spandex will not give you free support if you do not have a support/repair contract with them. I think they offer phone support for a fee.
I requested a repair call out and the engineer came within a few days.
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I have requested a engineer and i was told they would phone today hopefully an they havent, i dont expect anything free i just want the printer sorting
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Agree, engineer call out and if you can, maintenance contract thereafter. When they go wrong they are expensive to repair
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Cross posted, they will take 5 days to come out normally
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yeah im definitely going to look into a contract after this, well worth the money
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quote Laura Harrison:I have requested a engineer and i was told they would phone today hopefully an they havent, i dont expect anything free i just want the printer sorting
I spoke to a lady in the Manchester dept, she emailed me over a request form, I filled it in and emailed it back.
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