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Pro3 54", ‘Scan Motor Error’ or ‘Head Seperation’ probl
Hi folks.
We’ve had our Soljet Pro3 for a little over a year (ie; just out of warranty) without any major problems, but over the past few days I’ve started to have a major problem. During long print runs, (usually over night) it stops mid-print, either showing a "0010 0010 Scan Motor Error", or "Head Separation". (Twice for the "Scan.." error, about 5 times for the "Head Sep…")
It’s not jamming on the media, the print head is moving freely, and there doesn’t seam to be any physical reason for it to stop. It can run anything between 2-10 meters before it stops, and the head is in a different position each time.
I’ve been told I may have to wait a couple of days for an Engineer to come out, so just wondering if there is anything I could try in the mean time. ( I’ve already checked the head position sensor strip, and cleaned and oiled the track…)
Anyone come across this before?(Edit)
Just tried something really stupid, but it seams to work. As the problem seems to have something to do with the Mag Lock between the cutting and printing heads, I’ve used the cable-ties to hold them together. It’s just finished it’s first unbroken print run all day! -
10 Replies
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Hi mate,
I’d be cautious with the cable tie fix. The release of the head is probably a bit in safeguard to prevent a more serious problem.
The scan motor is probably worn. To get around this in the short term, slow the print speed down. Unusual for such a young machine, but I’ve replaced mine recently, and the tech tells me you expect to change one every 4 tears with average use. Sooner if the machine works hard.
I had my machine set to 700 when the motor kept failing, reduced it to 500 and it worked well, never failed again. Bought me some time while I waited for a tech.
You should be able to tell the engineer the number over the phone, and he’ll be able to check it out with his service notes.
Nothing more frustrating though.
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Good point… How do I adjust the print speed then? 😕
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quote Shane McNamee:Good point… How do I adjust the print speed then? 😕
You should find it in your printer settings, in your rip. Which Rip are you using?
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Ah, got it! I’m using Versaworks, default speed is 1000mm per second, I’ll knock it down to 700, see if that helps…
(edit) hmmm, stopped after 20cm, I’ll try 500mm per sec…
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quote Shane McNamee:Ah, got it! I’m using Versaworks, default speed is 1000mm per second, I’ll knock it down to 700, see if that helps…
(edit) hmmm, stopped after 20cm, I’ll try 500mm per sec…
😮 1000!! I’ve always been told is way too fast for a constant setting. May explain why its failed so soon?
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500mm per Sec. with a 1 sec delay on the return pass seams to be working fine, but it’s PAINFULLY slow! Oh well, better than nothing, but there goes my 70 running meters-per-day!…
Hope I get an engineer soon!NB. Thanks for the advice Shane. Good name too!!
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quote Shane McNamee:500mm per Sec. with a 1 sec delay on the return pass seams to be working fine, but it’s PAINFULLY slow! Oh well, better than nothing, but there goes my 70 running meters-per-day!…
Hope I get an engineer soon!NB. Thanks for the advice Shane. Good name too!!
😉
get your cheque book ready mate. Scan motors aren’t cheap 😥
I think we are the only two shanes here too….
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Engineer’s just been. Ouch! Se what you mean, pricey! I must try to track down the motor myself, it’s a fairly standard servo motor by the looks of it… and I could fit myself in 10 minutes next time!!
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quote Shane McNamee:Engineer’s just been. Ouch! Se what you mean, pricey! I must try to track down the motor myself, it’s a fairly standard servo motor by the looks of it… and I could fit myself in 10 minutes next time!!
Plenty of on-line companies selling clone spares from china.
If its got a Roland stamp on it, you’ll be paying extra for the name.
That said, I let my technical company look after my machine, anything goes wrong I just make a phone call, and get priority service.
My time is more valuable doing other stuff, than spending time diagnosing printer and computer faults. 😕
plus I can claim it back on my tax 😛
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Hi Shane,
sounds like the calibration may be out for capping and home parking.
look up limit initialise calibration and then run it i thyink it will fix your machine.
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