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what are peoples views on the company X-pres?
it would seem that nobody at X-pres has taken any notice of my email, as shown below……. today, i received back, the damaged material, albeit 100mm or so shorter, that the collected 10 days ago.
they chose to test the only damned piece that IS NOT marked in any way. i’m at a complete loss as to what to say to them, they simply take no notice what-so-ever. maybe i’ll go and see them as sign uk,
damaged or not, they’re now just taking the mickey.
Hugh
http://www.uksignboards.com/viewtopic.php?t=32410
hmmm, edit.
would appear they didn’t receive the email. will collect again for a full refund.
thank you X-pres, at last 😀
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3 Replies
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Hugh
I was looking for your first post when I saw this. I too am no p1ssed off by xpress.Brought two cases of mugs which were supposed to be 11 oz mugs for dye sub. Put them up against 11 oz mugs from other suppliers and they are about half inch shorter and smaller circumference. Gave hem a call, ‘these seem to be the wrong size’ ‘ok we will get a return autho number and get back to you’
They got back to me alright. Will take them back but they and their mug supplier say that as 11 oz of liquid will fit in them they will charge me a possible 20% restocking fee 😮
So now it may cost me £20.00 for the privilege of buying mugs which do not match the resat of the industry for 11 oz size. Informed them that if I do get charged it will be the last order from me etc and how there was a lot of negative feedback on UKSB about them. Did they care? You guess.
Will keep you posted
Peter
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oh dear Peter, doesn’t sound good eh.
i’ve just checked my emails again, and have at last received a positive response from both katy and jackie, and apparently someone will call me on tuesday to formally apolgise 😮 . i didn’t necessarily want an apology, just to get it sorted, which it now is i think.
luckily i’m as easy to please, as i am to annoy, so if all goes well, they’ll be back in favour!
hope you get it sorted dude.
Hugh
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Man, there really is varying levels of customer service.
I originally got my plotter from xpres.
and now with 14 days left of the warranty left I am dealing directly with roland over a small cutting problem, I emailed them to say the problem I am having and without an email, phone call or any info at all, a brand new GX-24 turned up yesterday.
So at the minute I have 2, but TNT did call to collect my other one today "i think" all his note said was "carry gently" Aldershot, no name address nothing, so I didnt let him take it.
Im sure itll get collected monday but hows that for a refreshing change to the level of customer service we have been seeing lately
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