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what can i do about problem customers?
I can not believe some people!!!
Had a customer in Tuesday three weeks ago asking if we could do a van for him, he would supply all the artwork etc.. We arranged a date for fitting later that week. The so called artwork arrived as a word document!, managed to sort it and get everything ready for fitting. The night before he rings and says he has a rush job in and needs the van so we re arrange fitting for Monday morning this week. Monday morning no van! not a problem as we have plenty on, then today an email arrives with an attachment for two more vans he wants doing, once again a word document and loads of text all in an open face font! I email him back giving him a price and asking what happend to the van on Monday, 10 minutes later another email comes saying he forgot but he will bring it in tomorow with the other 2 for fitting!!!
I then email him telling him that tomorow is not possible and it will be at least 10 days before we can fit him in again!!! he then rings me up and starts giving me grief saying that as he is having 3 vans done he should get priority and that they had had a job cancel tommorow so It has to be then or he would have to get men to come off the job to get them fitted and he would be losing money!!!!
In the end I told him to forget it and that there would be a bill sent to him for the vinyl we have already cut and he can call in and collect it at anytime as we will not be doing his vans!
Sorry to rant but just had to get it off my chest
Cheers
Ian
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7 Replies
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quote :as he is having 3 vans done he should get prioritytell him the customer that is booked in has 4 vans so there :tongue:
chris
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4 smaller vans he he
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Don’t you just love it when you see those .doc files arrive by email!
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Well i’m glad I’m not the only one that has to put up with that sh*t. I don’t feel so alone now. 😉
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I only have one customer, he has a quids worth of work every six months, but I sit here waiting for his call, as he always needs it today, so I dont want to miss his call
twits i=a
Peter
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Now that seems familiar Peter. They think they are the only pr8ts on the face of the planet. 👿
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quote Peter Normington:I only have one customer, he has a quids worth of work every six months, but I sit here waiting for his call, as he always needs it today, so I dont want to miss his calltwits i=a
Peter
Oi thats my customer you’re talking about 😀
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