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Versacamm service engineers?
I’m asking this for a mate of mine whose Versacamm exploded ink all over his print room today!
He fixed the problem but is appalled at the high price quoted for his ongoing service/maintenance contract.
Does anyone have any recommendations for other engineers who cover the Northants area?
Any help muchly appreciated.
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9 Replies
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What was the cause of the problem?
No help for a tech.
-Marek -
what sevice contract is this?
if the versacamm is eco sol max, you shouldn’t even need a service contract.
where did he buy it from and what caused the problem? -
Exploded? How? What part?
I cant see how
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Some kind of motor at the front next to the control panel…….little plastic parts fell of and into teeth…..pipe shoots off and sprays ink all over the inside of machine.
Something like that. It made a proper mess anyway.
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quote :if the versacamm is eco sol max, you shouldn’t even need a service contract.unless you are prepared to get down and dirty then you need a contract if you think you dont need one cos its eco sol then be prepared to have your eyes opened and wallet after a year or two use.
chris
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Sounds like the plastic tube “push on connection” to the the vacuum pump that draws ink through the heads had slipped off. No big deal, and easy to fix. Simply refit the tubing to the pump and check for any blockages on the outlet side of the pump that may have caused a build up of pressure causing the tubing to slip of the pump connector.
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quote Chris Wool:quote :if the versacamm is eco sol max, you shouldn’t even need a service contract.
unless you are prepared to get down and dirty then you need a contract if you think you dont need one cos its eco sol then be prepared to have your eyes opened and wallet after a year or two use.
chris
hehe…that kind of reminds me of when we stopped our Edge contract, they said a similar thing…(and i saved a fortune)!
as for the Versacamm, our training person told us they don’t generally offer service contracts because we wouldn’t need one particularly, and he was right, they didn’t offer us one, although they might when the guarantee runs out.
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i have to agree with Chris… if you run any machine like this a warranty is always better to have because as and when something does go wrong, prepair to pay through the nose.
if you have some sort of guarantee over a machine on parts etc then of course there is no reason to take a warranty until that expires…
machines like this must have periodical services, bit like a car i guess…
a car will run and run with regular checks/service. you could risk it without and get 3 years on the trot, but sure as sugar once something does go, it will be severe and cost you down time as well as being expensive. -
I agree with rob here. Had a few problems with servicing myself. Or lack of it!! A must have for a piece of kit like this. Eco or solvent.
Any way. Sounds like a couple of problems i had andy. Firstly the pump on my cadet decided to give up living. I had to change this myself after buying it only 3 weeks previously!!(no i wont name the supplier) Simple enough but not what i excpected at this stage of the game without an engineer!! 👿
Secondly, a very small amount of ink dried in the end of one of the waste tubes which caused a build up of pressure as phill said, and popped the tubes apart at the joiner, every time the pump “pumped”, only during an automated head clean? It spewed ink absolutely everywhere. A massive clean up job for about a week until i squirted the mx flush down the waste tube. Problem solved. I religiously check the end of the waste tubes now when i give the machine a manual clean. Definately once a week, sometimes twice if it’s been working regularly.
So i think the moral of the story is, look after yor machines and they will look after you.
Glad you sorted it andy mate. Sorry for babbling, getting late.
Matt
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