-
versacamm help & advice needed
Can anyone help me please. I bought a second hand versacamm last week and carried it home in my van, unfortunately I hadn’t had chance to read the part of the manual which syas drain down before moving the thing. There seems to be ink in all the cartridges but I can’t get the magenta through the head. I’ve run the heavy clean program and also cleaned everything manually but with little or no success. How much do the cleaning refills cost, where can I get them and will it work? New machine to me and I’m in at the deep end, any help appreciated. Also can anyone tell me why the machine can’t find the registrarion marks needed for plotting out after printing, tried all sorts – it’s been avery long day! some success but more to do!!
Any help please, Mark. 😕
-
21 Replies
-
Afraid I can’t help you on this
Bit of bad luck eh!
Can’t help thinking the guy you bought it off should have told you.I’m sure a few on here will be able to help
All the bestJohn 🙂
-
Mark, I’m sure there are people on the boards that will be able to offer some advice, but I think if it were me I would find out how much it is going to cost to call out a service engineer, they will check the machine out properly so although it might seem like an expensive option it might end up saving you a lot of money.
-
Not getting the ink thru can be one of many problems , however ists most likely an air lock or a damper problem.
The suggestion to get a Roland tech to come look at it is a VERY good one. Do so to avoid any other nasty surprises etc. -
Hi Mark,
Sorry to hear about the problems you’ve had with the ink.
Before I offer any suggestions I’m going to be really blunt – did you see the machine working before you bought it?
Regards,
Mark -
Yes, I did see it turning out work and being laminated, no problems at the place I bought it from. Not sure if it was parked up though to stop the ink drying on the print heads. Will see tomorrow when the Rowland guy gets here. After reading the threads on the bloke who got the printer/ plotter a while ago and the seller paid for a visit from an engineer, I wasn’t going down that path myself I hoped and so requested a demo of it in action which I am happy to say was no problem to the guy I bought the machine from. I saw work produced from scratch to application. I think the problem will be air in the lines or dry ink on the heads, I hope nothing more serious. The machine plots ok and my problem with the machine not finding registration marks will be me using the software wrongly – I hope.!
mark 😕 -
hi mark sorry to hear of your troubles, i have a cadet, same machine
any time i get an air lock, i remove the front cover & in front of you is two
tubes, a red one & a black one, ther is a connector on each one disconnect
one then get a syringe from a vetinary shop attach it to the part of the tube that goes back to the capping station & suck some ink out & in to the syringe, then connect the tube back again, do the other one as well,
you may have to do this a few times, hope this helps, i dont know about the reg marks as ive never had to laminate a print to re allign
as i am on true solvent ink & just use the od bit of clear jet spray if i am doing anything that is going to get some real abuse, best of luck with the machine, 😉 eddie -
Hi all, just an update on the versacamm, it’s working well now that Mark Elvidge from rowland came out and replaced one of the heads, the buffers and the ink pump. He did a wonderful job and spent time aligning everything as it should be. He reckons i have a good as new machine now but that the pump had been ruined for a while. the evidence for this was the fact that a section of the ink delivery pipe had been sheared by the pump gears and was lying in congealed red ink 😮 ! I have to say that the service fronm rowland has been brilliant. on the down side it turns out that the machine wasn’t new to buffnut but was an ex demo and that because he hadn’t paid it off in full I don’t have a warranty on it and will have to take the offer of a service package from rowland instead. I would have taken the package at the end of the warranty period but by then would have earned some money from the machine and not have had to pay for the repairs straight off. bad look but its fixed now. Its about time we had some customer protection in this country when things are bought in good faith. Today i fixed the second of 2 signs in place which represent a return to the vinyl market for me. Both signs (identical) where printed and laminated on the versa and laminator. Thanks to dewi for the loan of a couple of squeegies and some bits when my delivery of supplies failed to materialise yesterday.
can anyone help me get new vinyl profiles into signlab 7 and the colour rip for metamark products? have down loaded stuff but what then, I got the latest from cadlink but the products aren’t listed in there.Cheers, Mark. 😀
-
quote mark walker:Its about time we had some customer protection in this country when things are bought in good faith.
Cheers, Mark. 😀You’ll get no protection in this instance by law as it was second hand mate and no such thing as good faith, the term to remember is ‘caveat emptor’
We bought a new printer not versacamm /cadet etc (secondhand) machine for £5000 last week, short (10 minutes) on-site demo then we paid and shipped, if it didn’t work at arrival our unit I wouldn’t dream of complaining, we would just pay to sort it out. *every* second user machine should be costed with full service (including new heads) on installation to your premises.
You want a guarantee, simple, you have to buy a new machine.
I’d personally forget any version of signlab to rip to this machine as its very poor indeed, (yes I’ve tried ridiculously poor full version of 7 too) and advise the use flexisign pro or troop.
Didn’t you get colorip with it?
I’ve once had a copy of colorip, unfortunately though it seemed to fit in the bin just perfectly. I looked the other day and it had gone , I assume it’s now in a landfill somewhere, unless some unscrupulous binman is selling it on ebay 😀
-
Sorry outline but when you buy a machine thats still within the warranty period it should work perfectly as described in the posts to find a buyer. If it isn’t as described there should be some means to obtain a rectification. Read the posts, if those claims where made by tesco there would be a claim against them. I saw the machine working on 3 prints and took the word of the seller when asked several times that it was completely paid for, what more can you do?
Fortunately rowland have been very straight with me and are not taking any action against me and have offered back up via their service scheme. i have colour rip but i like the contour cut within sign lab, its early days but so far the results have been great, just nead any help with bits that anyone can offer like how to load new vinyl ICC’s.Mark. 😀
-
quote outline:You want a guarantee, simple, you have to buy a new machine.
Fair play, but I don’t think Mark was necessarily making the point in relation to the state of the machine, possibly more to do with Buffnut (the person who sold it to Mark) owing monies to Roland, in turn invalidating the warranty. As I recall, Mark did ask the gent whether there was anything owing on the machine, to be told no.
Cheers, Dewi
-
quote mark walker:Sorry outline but when you buy a machine thats still within the warranty period it should work perfectly as described in the posts to find a buyer.
Mark. 😀If in the small print the maufacturers warranty says it’s transferable, you may stand a chance, if not, you don’t.
Ten years down the line or ten weeks the machine is *secondhand* and loses its legal position and the manufacturers obligations, if this warranty is honoured by the manufacturer as transferable, all’s good. I take secondhand as just that, if it buggers up after a week, I pay and sort it, I wouldn’t give the previous owner any earache as you don’t know the history and the conditions the machine has been subjected to.The problem is you saw the machine running to a standard you was happy with, you personally agreed to purchase on the basis of this, any court of law would throw out a such claim should you decide to proceed.
BTW, you think signlabs contour is good?
You really do need to take a look at flexi’s 😉 😉 😉
You’re not going to tell me finance is owed too from the original buyer 🙁
If so this is a minefield mate and may I add seriously put you (and the seller) right in the kak. Reposession will follow if the original seller doesn’t adhere to the payments and he’s already foul of the law on breaking the contact of sale and finance, nasty stuff, which ends in the seller getting your money and the buyer losing everything. -
Is my watch wrong or is the time of posting wrong on the boards. If my watch is wrong iv’e worked too hard today cause i’m k*****rd
Mark 😀 -
You need to put your time to GMT +1 Mark, just click on Profile at the top of your screen and its a selectable option near the bottom 😀
Cheers, Dewi
-
Apparantly it is transferable but only if all payment is as should be! It’s beginning to become a pattern with me though, easy? no give it to me hard baby!!!
Mark 😮 -
Cheers Dewi, I might be able to travel back in time using the buttons there, Einstein knew nothing (oogle)
-
Hi Mark,
Glad you got it all sorted out in the end.
Drop me a line some time this week.
Mark
-
I’m interested to hear how things go with running the VersaCamm out of SignLab. Is it Ver 7.1 that you are running? S..
-
Signlab 7 revision 1, will have to see what happens. 😕
-
Well well not to happy to hear about all this as I almost bought this machine but someone else advised me to buy a cadet as you can go either way with the inks.
Outline saidb
quote :I wouldn’t give the previous owner any earache as you don’t know the history and the conditions the machine has been subjected to. The problem is you saw the machine running to a standard you was happy with, you personally agreed to purchase on the basis of thisHe also said it was all paid for as well I have an email saying so.
But at least I have a warranty with my new machine which should be up and running today.
Goop
-
quote outline:I wouldn’t give the previous owner any earache as you don’t know the history and the conditions the machine has been subjected to. The problem is you saw the machine running to a standard you was happy with, you personally agreed to purchase on the basis of this, any court of law would throw out a such claim should you decide to proceed.
I presuming you’re being satirical here? 🙄 So you’re trying to tell us that you go and buy a machine, the owner of said machine states on numerous occassions ‘There is nothing owing on this machine’ and you then find out the guy still owes on it. You risk having the machine snatched by the company who offered the original finanace and to add insult to injury, the machine breaks within 24 hours. You understand you’ve bought it with warranty, the warranty is now invalid, so you’re left with a few hundred pounds worth of bills on top of your original outlay. And you’d just take it would you? 😮
Oh btw, do you want to buy a car? I can nip down the local garage, get a bit of finanace, take a couple of grand from you and bugger off to Teneriffe for a week! 😛
As far as it being thrown out of court, maybe you’re right, but is it the correct thing to happen? Do you really believe ppl should be able to defraud other ppl like this? And please oh please don’t sit there with a big smug grin telling us all that you wouldn’t complain at a duff machine, as I’m almost positive I can find a couple of backposts about a certain machine you chose to complain about immediately after purchase…. and that thing was under warranty! 😮 Shouldn’t have said that really as the Phantom Editor will most probably rearrange the said backposts a few times and make sure I can’t find any reference to the 😥 😥 😥
Cheers, Dewi
-
admin-edit read board rules please. 2nd notice :police3:
Log in to reply.