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MemberJune 10, 2011 at 9:02 pm
Karl the edge dominated the market for many years world wide mate.
If you have a good reputable supplier with good prices. you buy a machine from them and open an account, you need to buy inks, so you lift phone and call, same thing "2 ink carts please and stick a roll of vinyl on the order too"… that sorta thing.
your machine breaks down, you call the same people. i think it does work well because you build up a relationship with the sales team. easier to negotiate better prices and they have full history and knowledge on your required products.
as long as the likes of Roland did this at a competitive rate i think its a pretty much a win win situation all round. if they don’t, they obviously leave the door wide open for their captive audience to source inks, media, maintenance contracts etc elsewhere.