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Activity Feed Forums Sign Making Discussions Industry News (Archive) Tech8 Printer Warranty promises, If it breaks – we’ll fix it Reply To: Tech8 Printer Warranty promises, If it breaks – we’ll fix it

  • Tom Plunkett

    Member
    October 27, 2009 at 11:10 am

    Just a brief update…

    We have taken on board some of the posts on this thread, and have introduced a further price break to the online quoting system – you will now see prices without the ‘accidental damage’ inclusion, which reduces the prices substantially for those who wish to waiver the accidental damage cover.

    In summary:

    Premium cover: includes accidental damage cover, for no quibble coverage in all cases.

    Standard cover: as above without the accidental damage option, so things like head crashes and other issues caused by operator error or accidental damage are not included.

    Again, based on your feedback, we are also working on a ‘telephone support only’ package, aimed at those who carry out their own routine maintenance. This package will entitle the user to full telephone support, provision of twechnical docs and assistance, parts at discounted prices, with the option of getting an engineer on-site promptly (at additional cost) if necessary. More news on this option in due course.

    We are also now able to ‘site contracts’ where cover can be provided for a range of different equipment from different manufacturers. Naturally a Tech8 ‘site contract’ will allow for substantial cost savings when compared to buying individual warranties from a variety of service providers/manufacturers.

    Better news still… we have setup a password-protected UKSG area of the Tech8 website, with additional discount available exclusively to UKSG members.

    Rob can provide further details and the necessary username/password to login.