MemberOctober 7, 2008 at 12:48 am
Ditto to the photo.
Although most people can’t even resize a picture properly and send a HUGE-ass picture.
If I do give a phone quote based on their description I always cover my butt by saying "This is just a guesstimate" and warn them that the final cost might be higher or lower depending upon the real situation.
Also, if you charge a site survey fee (I do this if I have to drive more than 20 miles) it will weed out the tire-kickers.
Sometimes going that other mile with an in-person visit will seal the deal.
You may go out and bid on a p!ssy little job but next year they may remember your service when they need a big job.