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  • Shane Drew

    Member
    July 13, 2007 at 12:44 am
    quote Nigel Pugh – Grafityp:

    phew there is another customer services manager who gets grief too.

    Regards
    Nigel

    :rofl: Believe me Nigel, plenty of CSM’s here in OZ that get grief… (not from me of course, I’m an Angel (angel)) …. deserved in most cases, but few care enough to right the wrong from my experience 👿

    The reps are good in most cases though. I had a supplier yesterday deliver me a roll of app tape and 10 squeegees…. Pity I ordered App tape and magnetic sheets. A quick call to my rep, he rang his office, the CSM kicked some butts… my mag was on the next courier… He felt good that he could vent his spleen, and I was left happy with the result. A win win for us both really :lol1: