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  • Whats your position on supplying vehicle graphics for the customer to fit

  • Martyn Heath

    Member
    September 30, 2021 at 7:01 am

    Hi everyone. This is a first for me, i have a customer, ive done his shops over the years and last week asked a quote for his crafter to be done which i priced. Today i get an email asking for a price to supply only as one of his workers has put stickers on before 😅.

    Now i guess i have no problem doing this however obviously nothing comes with any warranty, however on the other hand maybe some of you guys wouldnt provide this option?

    Whats funny is that its a pretty big van with lots on it and half door wrap on the rear 🤓

  • Kevin Mahoney

    Member
    September 30, 2021 at 8:03 am

    I don’t have a problem with that Martyn, if you say no, they’ll just go somewhere else. Supply only is fine as long as you make a healthy margin on it. Make sure the client is aware that they are responsible for the install, they will still possibly mess up & have to re-order. They may also discover that its worth paying for a professional installer as well

  • Hugh Potter

    Member
    September 30, 2021 at 10:01 am

    I’m with Kevin, Supply it. I always show installation as a separate part of the job, a throwback to when I used to be asked to ‘supply only’ a lot. Make decent money on it and send it away!

  • Martyn Heath

    Member
    September 30, 2021 at 10:20 am

    Thanks chaps. i will do that

  • Martin Cole

    Member
    September 30, 2021 at 10:34 am

    Its rare but I’m happy top do it with stipulations as Kevin mentioned.

    Many years ago a guy asked for a cost to supply only and also to supply and fit.

    He chose supply only, he picked his graphics up a few days later, disappeared and then came back in after 20mins to see if he could borrow a squeegee, only to find out he was fitting them in the road just outside my unit and hoping I would go out and help him.

    I gave him 5 minutes of my time and advise and left him to it, cheeky sod 😕

    • Martyn Heath

      Member
      September 30, 2021 at 10:48 am

      Thats hilarious 🙂 i bet he wanted a tape measure, masking tape aswell!

      I find it an odd request to be honest, a few stickers yes but a whole van to be supplied. Maybe i will do the same with my bricklayer next time i have a job. Build the wall and a price to just supply bricks and mortar

      • Kevin Mahoney

        Member
        September 30, 2021 at 11:32 am

        It depends on the level of ability of this employee that’s doing the install. He may know what he’s doing or he may be an Ebay warrior pimping out his Seat Ibiza on his driveway. Met thousands of them, “I got it off Ebay, it’s definately 3M, it was £4.99 for 10 metres”

        The boss will very likely find out soon if he’s competent or not.

        • Martyn Heath

          Member
          September 30, 2021 at 12:04 pm

          100% kevin. i just find it hard to believe the average joe can do a van, ive seen plenty that look like they have been done by the owner and simple text is never straight or in the right place. Lets see what he does, i will be having a good nose around it thats for sure.

          • Martin Cole

            Member
            September 30, 2021 at 12:25 pm

            Agree, the average Joe can’t do a van competently.

            There’s a couple of vans round my way where they have been self fitted by the looks.

            absolutely shocking and has a completely adverse effect on their business, imo.

            The things people do to save a lousy buck😏

            ( Horses for courses has always been my belief)

            • Martyn Heath

              Member
              September 30, 2021 at 1:21 pm

              Totally agree. Pointless getting it done if it isnt done well

  • Pane Talev

    Member
    September 30, 2021 at 6:51 pm

    I do it. Deduct installation time / cost and sent him a price. No warranty on such jobs, but I explain that They are buying high quality vinyl.

  • David Wilde

    Member
    September 30, 2021 at 7:42 pm

    I supplied a full printed wrap only this week.

    Before it left, I demanded to speak with the fitter direct, explained the material I had used, the gassing off time I’d allowed and that the artwork had been supplied to me print ready.


    Customer thought I was going over the top but I explained that I wasn’t going to take any crap from the fitter, blaming the material/print if it all went wrong, as I’m almost certain it will.

  • Robert Lambie

    Administrator
    October 3, 2021 at 11:49 pm

    Very occasionally, we will provide customers with graphics to install on their own.

    I do not have any problem in doing so, but with a smile, I tell them very clearly they are on their own with regards to the outcome of the installation, but I will happily sell them replacements for anything they spoil. 🙂

    We also get people coming to us asking for us to install graphics or part wraps they have bought online. which we simply decline.
    1, you now know they are tighter than two coats of paint. so want it done cheap!
    2, any imperfections of the install and they are going to demand it fixed or they want money off.
    3, if you do damage anything, you probably won’t have a colour match or the vinyl type they have bought from eBay.

    A couple of weeks ago, an existing customer who had a damaged repaired van needed one rear door and the bonnet stripped and lettered. just cut vinyl text.
    I gave him a price and also a price of £40 to remove the vinyl from the bonnet and rear door. He told us to go ahead but said he would strip it himself. He turns up a week later, the rear door is stripped but the bonnet still with his company name on it. He said, “he and his wife took two hours on Saturday in the spitting rain, to strip and clean one door”. And could he borrow some glue remover and he would do the bonnet while the rear was fitted because Halfords wanted £30 for tar remover!

    “I said, would it not have been better just paying us the extra £40 and you and the wife could have been watching TV while sipping tea on the couch on Saturday, and we do the lot?!”
    He chuckled and said, “yeah but I’m a miserable sod, mate!”
    I laughed and said, “Nah, you are a stupid sod!”
    He is a nice guy and saw the funny side of it but this is what we are all up against, daily!
    Talk about false economy…🤔

    • Martyn Heath

      Member
      October 4, 2021 at 4:31 am

      😂😂. Yes theres a time and a place to save money but so ive learnt also, taking on part of the “trades” job to save a few quid normally results in the opposite. My client has not got back to me since having his supply only price now. Obviously weighing up the risk/reward

  • John Lacey

    Member
    October 4, 2021 at 6:34 pm

    Hi everyone, i usually find a ‘supply only’ job means you get paid twice, first to supply and then second to recut the vinyl and do it for them (don’t know why the public watch a You Tube video and think ‘that looks easy’)…

  • Karen White

    Member
    October 10, 2021 at 9:26 pm

    Maybe i am missing something here? 🤔
    I will supply stickers, vinyl graphics and prints to anyone that asks.
    if someone wants to install them or give them to a shop hand to do it, then so be it. but if they come back saying it fell off, creased, squint or anything. then that has nothing to do with me, i did not install it. if they need another one, then i will happily sell them another.

    if i walk into asda and buy a chicken. pop it in the oven and burn it. do i go back to asda demanding a new one and blame them for my stupidity?

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