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  • Tech8 Printer Warranty promises, If it breaks – we’ll fix it

  • .News

    Member
    October 10, 2009 at 6:02 pm

    ‘We cover it all. If it breaks – we’ll fix it…’ promises Tech8 Printer Warranty

    That’s the message behind Tech8’s latest on-site warranty cover for users of all common wide-format printers.

    Headed up by Technical Director Tom Plunkett, a support specialist with 23 years of print industry experience under his belt, Tech8 also claim further significant benefits over and above either OEM or alternative third-party warranty offerings.

    Plunkett explains:
    Not only will you enjoy peace of mind and longer machine life when you extend your warranty with Tech8, what really sets Tech8 warranty apart from the alternatives is the all-inclusive nature of the cover.

    While other service contracts often include numerous disclaimers stipulating what items are and are not covered, Tech8 have a simple message: We cover it all. If it breaks we’ll fix it, regardless of how it was broken.

    “In short we offer fully comprehensive and rapid-response cover with no additional costs.”

    Full Accidental Damage Cover

    And that fully comprehensive cover includes all manner of accidents too.

    So if an incorrectly loaded roll of media leads to a head crash… or if someone spills coffee into the printer’s internals … or even if the machine itself gets crashed into or knocked over… you remain fully covered.

    Rapid Response Breakdown Cover
    In the event of an equipment failure, Tech8 share the same priorities as the customer: namely getting the equipment working as quickly as possible.

    “What’s vital for the customer, who has time-sensitive jobs constantly in production, is his machine back up and running with as little delay as possible.” explains Plunkett. “In the event of an equipment failure your priority is our priority – and we’ll make it as simple as possible for you to get on your feet and operable straightaway.”

    Automated Online Call-logging System
    Plunkett continues: "You can call us by phone, email us or enter your support request onto our Online Call Logging System, where you can track the progress of your support request. We’ll then arrange the earliest possible site visit."

    Additional Benefits Tech8 also promises:
    * Comprehensive on-site cover through a fleet of highly trained specialist engineers.
    * Repairs are not restricted to office hours and, subject to availability of an engineer in your area, printers can be repaired outside normal working hours without any additional surcharges.
    * To facilitate rapid repair Tech8 stock a comprehensive spares inventory for all common wide-format printers.

    Contact Details
    Users of wide-format printers are invited to visit the Tech8 website at http://www.tech8.eu where they can generate instant warranty quotes without any need to register or log in.

    The website also includes a comprehensive FAQ section, with advice, troubleshooting guides and product documentation all freely accessible online.

    Visit Tech8 http://www.tech8.eu

    UKSG – UK Sign group members interested in what tech8 has to offer and the discounst available to members of the UKSG should contact Robert Lambie :- rob@uksignboards.com

    .

  • Peter Normington

    Member
    October 10, 2009 at 6:52 pm

    Sounds good,
    Will be interesting to see the rates, and also if they do cover everything, the terms and conditions and the small print will be very short "we cover everything that can happen to your printer, no exceptions"

    Peter

  • Karl Williams

    Member
    October 10, 2009 at 6:55 pm

    Well I’ve just gone on the quote system and it’s over £400 cheaper on there than I’ve been quoted via email from a reseller from the same firm.

  • Jason Davies

    Member
    October 10, 2009 at 6:59 pm

    plus we would have a discount I guess, would this include head replacement as well?

  • Peter Normington

    Member
    October 10, 2009 at 7:00 pm

    I just got a quote from their website. I must say very competitive, but the proof of the pudding as with all insurance backed contracts, is does it work when you need it? I have recently had over 2 weeks of downtime on my printer, that was under a maintenance contract that was highly recommended, but failed to deliver when the chips were down.

    Does anyone have any experience of tech Eight and can recommend them?

    Peter

  • Chris Wool

    Member
    October 10, 2009 at 7:05 pm

    peter

    the rates are on the web site over £2000 for mine, don’t think so

  • Craig Newton

    Member
    October 10, 2009 at 7:37 pm

    2280 quid for mine i think ill swerve that!

  • Richard Urquhart

    Member
    October 10, 2009 at 8:17 pm

    Guys I did a quick price check as my Roland is a week away from renewing again for another year, price was £400 more, however there cover is for accidents as well. I think I wil stick with Roland themselves Rich

  • Craig Newton

    Member
    October 10, 2009 at 8:18 pm

    anybody got an idea what i should be paying on 54 inch greny?

  • Peter Normington

    Member
    October 10, 2009 at 8:32 pm

    Do tech 8 cover any 3rd party inks?
    Peter

  • Karl Williams

    Member
    October 10, 2009 at 11:30 pm

    They say they do.

  • Tom Plunkett

    Member
    October 12, 2009 at 11:51 am

    Hi all, firstly I’d like to introduce myself, I am Tom Plunkett, Technical Director at Tech8.

    I have been invited to join the forums by Rob, to provide you with definitive answers to some of your questions.

    Additionally, we will endeavour to try and keep an eye on the forums with a view to offering assistance or advice with technical problems as and when necessary.

    As regard the points raised on this thread thus far:

    Karl, as regards your quote of a higher price than the website, feel free to contact rob – rob@uksignboards.com with the resellers name and he can pass on, and I will look into this for you. The price on the website is the correct price, and should be the price quoted unless the reseller is adding further value somewhere along the line.

    With regard to general pricing gripes – the intention was for us to launch a ‘fully comprehensive’ service that covered all eventualities, where repairs and service can be provided in all instances ‘without argument’.

    We can and do provide different levels of lower-cost warranty, starting from a ‘telephone support and parts only’ cover for those who have the necessary skill to carry out their own repairs.

    There is also onsite cover available without the all inclusive accidental damage cover.

    All levels of cover have been priced to compare favourably with the alternatives that are out there.

    That said, for some of you, a dead machine means no work going out, so we would always encourage people to go for the all-inclusive coverage, as you are then fully covered for printheads (unlimited), parts and labour up to a £25,000 ceiling.

    Ultimately our goal is to provide first rate cover, a Premium product, and we simply cannot do that at a bucket shop price.
    The analogy might be 3M cast vinyl versus a 1-year monomeric – Yes they are both vinyls – but the similarities end there. You pick the product that serves you best.

    Peter, firstly as regards recommendations:

    The service provided to George Zerbino as detailed on this thread

    …was provided F.O.C. by Tech8 on behalf of Selectech.

    I can provide further testimonials if required.

    We have some 18 engineers on our books, who provide extensive coverage across the UK, we also carry over £250K of parts in stock – all of which is geared towards getting you up and running as soon as possible.

    Perhaps most importantly, we are happy to put ourselves up here for public scrutiny – you tell us how we are doing.

    As regards your question about 3rd party inks, Peter – we cover all ‘approved’ inks, and ‘approval’ is available to any ink manufacturer that is prepared to go through our process.

    The approval process entails our engineers installing inks into 6 end-users printers (the ink manufacturer must pay for the engineering time, and supplies the inks F.O.C. to the end-users). Following testing, our engineer and the end-user will compare notes and decide if the ink meets the expected standards.
    "UKSG- UK Sign Group members" only, that are interested in joining this ‘approval’ program as a tester (with full guarantees and engineering backup throughout the testing process), feel free to contact rob – rob@uksignboards.com.

    So whilst it is not entirely ‘open’, there is no bias, and ANY ink manufacturer can gain approval.

    In summary we feel that insisting on ink meeting these standards is both in our best interests as the support provider, and in yours as the user expecting the ink to meet acceptable standards of performance and reliability – basically between us we can filter out the junk.

    In response to the post by Jason Davies – yes there will be discount available to UKSG – UK Sign Group. Rob can clarify further.

    Finally, apologies for hijacking your thread, and Rob, please feel free to amend and/or delete this post if you think there is any ‘salesy’ content in it.

    With kind regards
    Tom Plunkett

  • Tom Plunkett

    Member
    October 27, 2009 at 11:10 am

    Just a brief update…

    We have taken on board some of the posts on this thread, and have introduced a further price break to the online quoting system – you will now see prices without the ‘accidental damage’ inclusion, which reduces the prices substantially for those who wish to waiver the accidental damage cover.

    In summary:

    Premium cover: includes accidental damage cover, for no quibble coverage in all cases.

    Standard cover: as above without the accidental damage option, so things like head crashes and other issues caused by operator error or accidental damage are not included.

    Again, based on your feedback, we are also working on a ‘telephone support only’ package, aimed at those who carry out their own routine maintenance. This package will entitle the user to full telephone support, provision of twechnical docs and assistance, parts at discounted prices, with the option of getting an engineer on-site promptly (at additional cost) if necessary. More news on this option in due course.

    We are also now able to ‘site contracts’ where cover can be provided for a range of different equipment from different manufacturers. Naturally a Tech8 ‘site contract’ will allow for substantial cost savings when compared to buying individual warranties from a variety of service providers/manufacturers.

    Better news still… we have setup a password-protected UKSG area of the Tech8 website, with additional discount available exclusively to UKSG members.

    Rob can provide further details and the necessary username/password to login.

  • George Elsmore

    Member
    October 27, 2009 at 11:47 am
    quote :

    Better news still… we have setup a password-protected UKSG area of the Tech8 website, with additional discount available exclusively to UKSG members.

    where abouts on the site Tom?

  • Tom Plunkett

    Member
    October 27, 2009 at 11:53 am

    Sorry George, we have agreed that only Rob can dish out the link and the username/password.

    Rightly so… if it was left to me, I’d probably end up giving it to the wrong people. 😳

    That part of the site is undergoing final testing, and then Rob can provide you with the link.

    It is nothing to get excited about though, just a further UKSG discount that Rob negotiated for you all – it was a straightforward negotiation… as soon as we gave Rob the price he wanted, he stopped hitting me 😉

  • George Elsmore

    Member
    October 27, 2009 at 11:54 am

    Cheers Tom

  • Karl Williams

    Member
    October 27, 2009 at 12:00 pm
    quote Tom Plunkett:

    It is nothing to get excited about though, just a further UKSG discount that Rob negotiated for you all – it was a straightforward negotiation… as soon as we gave Rob the price he wanted, he stopped hitting me 😉

    Didn’t know he could reach that high! :lol1: :lol1: 😉

  • Tom Plunkett

    Member
    October 27, 2009 at 12:04 pm

    High? It’s my knees that are all bruised.

  • Karl Williams

    Member
    October 27, 2009 at 12:07 pm
    quote Tom Plunkett:

    High? It’s my knees that are all bruised.

    Just think yourself lucky he didn’t head but you! 😮 😮 😥 😥 (hot)

  • Jason Davies

    Member
    August 6, 2010 at 8:32 pm

    Any good bad or indifferent experiences with this warranty from anyone?

    Jason

  • David Rowland

    Member
    August 6, 2010 at 8:35 pm

    i cannot vouch for the warranty program, but i can vouch for quality work Tom does.

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