MemberSeptember 4, 2017 at 9:54 am
Absolutely disgusted with our new Roland GR-640. It amazes me how Roland managed to make a machine with so many faults. From 1st install it wouldn’t connect to our network so had to use a USB cable. Then when cutting a job it cut random lines trough it destroying a fortunes worth of material. So along comes a firmware update which fixed that (6 weeks later). Next it wouldn’t read crop marks = another engineer visit. Now when trying to send a multiple sheet job instead of going to read the crop marks on the next sheet it returns to the start of the 1st. Tried running the sheets separately and now it wont read the crop marks!!! To top it all off if you send a job with for example 10x a4 sized sheets with a perf line around the outside with multiple stickers on each sheet with cut lines, you have to keep removing the blade holder and changing its position!!! All in all its nothing more than a 7 grand door stop unless you want to do nothing more the cut basic single sheet vinyl jobs. Such a waste of money, got rid of our xr640 in exchange for 2 separate machines, what a mistake
Is anyone else unfortunate enough to own one? Are you having problems?
Rant Over lol!!!
MemberSeptember 4, 2017 at 1:00 pm
Is this a brand new machine David?
MemberSeptember 4, 2017 at 1:21 pm
Brand new Rob. Un-boxed and assembled here along with a new EJ-640. Honestly breaking our hearts since we’ve got it. All we want is for it to work as it should. Seemed a good idea to get rid of the XR640 as we do quite a lot of printing but the XR always seemed to be tied up cutting while the print queue got bigger. Thought if we got a separate printer and cutter one could be printing while the other was cutting. The whole blade change position is a nightmare.
Here’s a previous rant about it – topic65804.html
P.S. When you said Rob not to try to wrap an unpainted bumper I really wish I’d listened. Its been back now for the 3rd time! Thought Sotts primer material would have done the job but it failed 🙁
MemberSeptember 4, 2017 at 3:58 pm
I bought the bundle deal of an ej-640 and the gr-640 but after I paid for the machines in full the supplier told me there was a wait for the cutter as they didn’t have any in the uk (roland couldn’t say how long the wait would be either).
Then they offered me an ex demo cutter from the roland show room, which then developed a fault before it left roland so they needed to wait for a spare part.
I decided to go for a summa cutter and roland print studio as I felt there was something amiss with the Gr-640 cutter….. sounds like I had a lucky escape!
MemberSeptember 4, 2017 at 6:12 pm
Did you do your own install?
MemberSeptember 5, 2017 at 9:24 am
Hi Denise, no all our machines have been installed by our supplier which are registered Roland dealers and repair agents. Some of the issues they seen immediately and done all they could to sort them out for us but on account of the machine having been just released there was very little help available from Roland. We’re speaking directly now with Roland about our issues and they are doing all they can. The issues are also new to them hence their lack of solutions. They currently running test files supplied by use to see if they can find a solution for us. In the meantime though it’s still a nightmare 🙁
MemberSeptember 5, 2017 at 10:30 am
Why not sell the roland cutter and buy a graphtec or summa cutter and roland print studio to run them? Or any other rip software?
Hope you get it sorted, awful situation to be in
MemberSeptember 5, 2017 at 11:33 am
Yeah the temptation is definitely there to change it. I’d say theres definitely ground’s for "inherit fault"
MemberSeptember 5, 2017 at 2:09 pm
I have the EJ 640 and a word of advice don’t remove the cartridges to see if nearly empty etc as when u put it back in it then shows full, it’s a glitch that roland are aware of but as far as I know there is no fix for it yet.
MemberSeptember 5, 2017 at 5:58 pm
Is that a versaworks related glitch or a cartridge chip glitch?
Have you had any problems with the machine so far?
MemberSeptember 5, 2017 at 6:04 pm
Hi Alex, I think it’s a chip glitch but even Roland I don’t think are 100per cent sure. Other than that found it to be a fantastic machine no complaints at all mate.
MemberSeptember 5, 2017 at 6:07 pm
Cool thanks Shawn!
I must admit I’ve been very impressed with the EJ… roland print studio is an ‘interesting’ piece of software but once we got the hang of it it smashes through work
MemberSeptember 5, 2017 at 6:18 pm
I’ve only used versaworks, how do u get the print studio? Thanks shawn
MemberSeptember 5, 2017 at 6:25 pm
It’s paid for software based on the caldera rip.
The bonus is being able to use any cutter. The tiling function is a lot more powerful than versaworks and rip speed is way faster. Also it’s a proper PDF rip so no issues with transparencies affecting things
MemberSeptember 5, 2017 at 6:48 pm
Sounds really good. The versaworks dual is awful. A lot slower than the old versaworks at ripping, and like you say have to use Roland cutter etc
Log in to reply.