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  • Lost Roland BN-20 in VersaWorks, advice please?

    Posted by Chris Jarvis on December 13, 2018 at 5:17 pm

    Hello all,

    I’ve got a big problem:

    I’ve re-installed VersaWorks and the only printer it’s coming up with is an ‘AJ-1000’.
    I’ve lost the BN-20.

    When I press ‘verify’ all I get is this:

    "Device not found or status not acquired correctly from the device"

    Thank you for any help.
    I can’t print and earn a living at the moment.

    Chris

    Chris Jarvis replied 3 years, 5 months ago 3 Members · 14 Replies
  • 14 Replies
  • Chris Wilson Chris Wilson

    Member
    December 13, 2018 at 6:54 pm

    Hi Chris

    I think the AJ 1000 is default for versaworks. We have been here before. You need to set the IP address to what is on the machine I think. Am afraid my business partner is much more tech savvy but am sure there is some YouTube videos about what I have suggested

  • Chris Jarvis

    Member
    December 13, 2018 at 7:00 pm

    Thanks for that Chris.
    ‘Hope I can sort this, otherwise I’ll have close my on-line business down.

  • Chris Jarvis

    Member
    December 13, 2018 at 7:10 pm
    quote Chris Wilson:

    Hi Chris

    You need to set the IP address to what is on the machine I think. Am afraid my business partner is much more tech savvy but am sure there is some YouTube videos about what I have suggested

    There’s this one, but there’s only 1 port showing in the USB box on mine, and it doesn’t bring up the BN-20:
    youtube IP USB BN-20

    Chris

  • Chris Wilson Chris Wilson

    Member
    December 13, 2018 at 7:18 pm
    quote Chris Jarvis:

    quote Chris Wilson:

    Hi Chris

    You need to set the IP address to what is on the machine I think. Am afraid my business partner is much more tech savvy but am sure there is some YouTube videos about what I have suggested

    There’s this one, but there’s only 1 port showing in the USB box on mine, and it doesn’t bring up the BN-20:
    youtube IP USB BN-20

    Chris

    Sorry mate we have a Roland Vs 540 and I wouldn’t know where to begin when it comes to this sort of stuff. I will ask James tomorrow and see if he can explain better.

    On our machine the IP address of the machine is in the menu settings, possibly sub menu. I think you then set the IP on the computer to the same number as the machine. Ours moves around from time to time. That said if your using USB I think that’s completely different as we are Ethernet…..

    Sorry can’t be much more help than that. There are plenty of techs on here which will hopefully pick this thread up.
    Being able to reply on here is about the extent of my tech abilities.

  • Chris Wool

    Member
    December 15, 2018 at 12:22 pm

    think the bn20 is usb only so no ip address as i understand it
    why did you reinstall vw
    do you have to install the bn 20 usb driver first what does the manual say
    try a different usb port on the computer that often wakes windows up to do something
    try a new usb cable

  • Chris Jarvis

    Member
    December 15, 2018 at 2:36 pm
    quote Chris Wool:

    think the bn20 is usb only so no ip address as i understand it
    why did you reinstall vw
    do you have to install the bn 20 usb driver first what does the manual say
    try a different usb port on the computer that often wakes windows up to do something
    try a new usb cable

    Hi Chris,

    Yes, that’s right, the USB port.
    The IP option is in the dialogue box though.

    I reinstalled VersaWorks, because it started to load really slowly, even when I cleared all the arwork jobs out of A and B.
    I really wish I hadn’t now.

    I’ll check the order of install, and if it’s driver first in the manual.

    I have tried a different port and the usb cable that came with the machine.
    The supplied cable is too short for my room layout, but I managed to wheel it close enough to plug in ok.

    I forgot to say that I have got the BN utility showing ok, with all the ink levels shown etc.

    On Friday 14th Dec., I was in touch with a technician from Grafityp (from where the machine was supplied, new) He asked me if the PC made a noise (ping) when I unplugged the BN’s USB lead in the PC. (it does make that noise)
    He then asked to change to another USB port on the PC.
    This made no difference to the problem.

    Chris

  • Chris Jarvis

    Member
    December 15, 2018 at 2:58 pm

    Here’s a couple of screen shots from the PC:

  • Chris Wool

    Member
    December 15, 2018 at 4:40 pm

    looking at the video he does say after the drivers and utility is installed, as you say the utility does reconise it so it now probably down to vw ??

    in the video it does show the top line to read auto select not aj1000 this is where i think the problem is. also the nick name i think should be blank..

    the aj1000 as far as i know does not have usb

    never done this, just on the info you have given so think before applying

  • Chris Jarvis

    Member
    December 15, 2018 at 5:49 pm
    quote Chris Wool:

    in the video it does show the top line to read auto select not aj1000 this is where i think the problem is. also the nick name i think should be blank..

    You’re right Chris,

    Also in the youtube film, once he’s selected the correct of the 3 USB devices shown, there’s no need for him to hit the ‘verify’ button.
    It just comes up with the correct settings on its own.

    I’m a bit reluctant to do any more without more instruction.
    Do you think that having the BN Utility up and running is a good sign?
    The PC and BN must be talking to each other, at least?

    Thanks. Chris J.

  • Chris Wool

    Member
    December 15, 2018 at 10:07 pm

    i would be tempted to look at vw help under Initializing VersaWorks resets all configurations such as the settings of printer and ink to default. i am quite shore that the aj should not be there

    and start again. preparing to use vw

  • Chris Jarvis

    Member
    December 18, 2018 at 11:49 am

    ‘Update on this BN-20 connection problem:

    Someone at RolandCare (or tech support?) sent me a download of VersaWorks Dual ‘Harlequin’. (for Windows 8 pro in my case)
    This is a later version to the 4.80 that was supplied with my machine, but not the very latest.
    It took 2 hours to download last night.

    I installed it on my BN this morning, and it works ok. (see attached screen shots)
    At first, I couldn’t import eps. jobs via the file (only by dragging into the job folder), and the cut lines did not appear.
    The fix for both these is making sure that VersaWorks is launched via ‘Administrator’ (that’s the blue/yellow shield symbol).
    Then you can import in the normal way, and the cut lines appear as they should on existing eps. files.
    I’ve printed a couple of jobs, with CMYK and CMYK and white, and everything seems to be normal.

    I noticed the right hand side of the VersaWorks panel doesn’t show images for the jobs list.
    Does anyone know why that is? (see attached screen shot).

    I still can’t understand why this later software worked ok, and the software on the supplied CD (4.80) didn’t?

    Anyhow, thank you to Chris Wool (on this forum), the people at Roland DG., and Shaun at Grafityp.

    Chris J.


    Attachments:

  • Chris Wool

    Member
    December 18, 2018 at 5:27 pm

    pleased its sorted .. not quite sure whats going on with versa works at the moment as there seams to be several different versions. and as usual my machines are to old to update. perhaps just as well really.

  • Chris Jarvis

    Member
    December 19, 2018 at 7:58 am
    quote Chris Wool:

    pleased its sorted .. not quite sure whats going on with versa works at the moment as there seams to be several different versions. and as usual my machines are to old to update. perhaps just as well really.

    My machine has just turned 5 years old from new Chris.
    In my head, it’s still a new thing.

    I hate all this built-in obsolescence with software.
    I have to dig out an old G3 Mac every time I want to draw up artwork in MacroMedia FreeHand 8.

  • Chris Jarvis

    Member
    December 20, 2018 at 5:02 pm

    Another update:

    Although VersaWorks is now connecting ok to my BN-20 and USB, I still had my original problem of the jobs loading slowly, and the jobs list not showing.

    Kai Perry from Roland suggested running a disk ‘clean up’ on my PC to cure the above. Here is what happened next:

    I had a long look at each file in the ‘Clean Up’ list, and then pressed ‘OK’.

    The jobs list is back showing on the right side of the VersaWorks application window.
    The imported jobs also load at full speed.

    The thing is, this is the problem I was trying to fix in the first place by re-installing my existing (version 4.80) from the supplied CD.
    I wonder if I’d just done a ‘clean up’, that would have fixed my problem, and I wouldn’t have had to go through all the pain of the PC and printer not connecting via the USB?

    The outcome of all this is that I am now running this later version of VersaWorks (Dual Harlequin) rather than the 4.80 that I’ve been happily using for 5 years.

    Before the ‘clean up’, I noticed it was loading some sort of code file onto the desktop at the same time as each new eps. was imported into the A or B folders.

    Anyhow, there you are, VersaWorks slow loading, ‘probably just needs a PC disk clean up?
    I wish I’d known.