Lorraine you can’t remove the background colour from a jpeg image, jpeg’s don’t support transparencies so you will always have a background colour when you save it, the default is white which is maybe what is happening with your image, you will need to save as a tiff, BMP or some other image format that supports transparencies in order to remove the background.
If you have been sent that image then you should be able to actually change the background colour in what ever software you use not a signlab user myself but it should contain mask tools you can use to mask the white background
The image has a "soft shadow" already which means there is no defined edge to each letter as the shadow fades out to white. So not an easy image to crop out the white background. I would go back to the designer and ask if they have a png version with a clear instead of white background that they could send you.
Another possibility Lorraine would be to find out what font they’ve used…..if possible you could then retype the text, space it correctly etc and make your own mask to sit over the top of the bitmap….the mask could be any colour you want it to be
Hello guys, thank you all for taking the time to reply.
We did it eventually, and saved as a PNG, although, as said, the shadow was lost. However, the customer is happy, and I can now print and get the job done, thank you all.
I’ll get the hang of this sign making lark when I am retired! :shake:
The only thing I do sometimes is double click on your image as it is a JPEG it the box at the top will change and you can click on the eye symbol and that should remove the white. If it doesn’t remove all of the white. I can’t remember but there should be a drop down box with an option of clean up white.