Dealings with Atlantic Tech Services
Fed up of being mr nice guy and I’m now in a foul mood so it’s name and shame time…. Stafford and Atlantic Tech Services.
Quick brief, a couple of years back, I converted from Eco-Sol Max 2 to Eco-Sol Max 3, on doing so I decided to replace a damper in my VS-640i and I didn’t know you had to turn the choke valve on/off and ink went everywhere, destroying the head.
I contacted Stafford on here and he came out and confirmed I needed a new head, he then offered to fit the head free of charge if I converted to their inks and they would loan me a used bulk ink system to run the ink.
The printer didn’t have any warranty so I thought why not, seemed a shame to throw away a whole new set of Eco-Sol Max 3 inks but it was a pretty convincing sell, I was a new and low volume user which they knew and I believe that took advantage of my naivety.
That was 2 years ago and now take a look at my print head.
Don’t get me wrong this hasn’t happened overnight, It’s gradually got worse and I don’t know if any of you have dealt with Atlantic Tech Services but I always got told, we’ll get an engineer to contact you, maybe because I didn’t have a service plan with them but they didn’t seem bothered even when I mentioned to Stafford at a previous SignUK show about ink issues which with the colour changing during prints, I never heard anything back.
Fast forward to 3 weeks ago, I finally had enough when the problems have got unmanageable, I decided this time to contact them by email and I complained, their response was shocking! If you want a good read I’ll happily post it.
My email might not of been the nicest email, I had sought advice elsewhere from a couple of sources as lets face it, Atlantic didn’t seem to want to talk but I needed to get my point across and I was asking for help.
Staffords reply was all defensive, not once was it mentioned about helping me and more about passing the blame. The longest paragraph from him was to do with me posting on here and that they don’t take kindly to threats, I wasn’t even gonna name them but just that I’m using a third party ink and the issues I’m having so I could get some help but we all know how things escalate.
3 weeks after my initial email and after chasing them up time after time, they finally send someone down last week, he:
- Turned up at the wrong address after I emailed them my new one
- Tuned up hours late when they were supposed to get here first thing
- Spent most of the time on the phone dealing with someone else’s issues and from what I could work out, they didn’t seem best pleased either.
- Spent god know how much time in his car, making more calls I guess
- Knocked over 2 rolls of media, one being Arlon SLX hitting them on the corner of my printer ruining over 10 metres of the SLX and 2 metres of the roller banner vinyl as the corner pierced through the rolls (because he was on the phone)
- Replaced a 3 week old damper which was perfectly fine as I had tested it on another channel and told him that
The only thing he did do was confirm that the head isn’t damaged and no signs of a head strike which I already knew.
He left me place saying that it’s not the ink and my head will come back 100%, I needed more ink as I was running dry (all 8 cartridges had ink in them but just not in the bottle) and he couldn’t do anymore cleaning until then. He left my head in soak in the capping station and told me to get more ink for next day, not wanting to spend anymore money on their ink I held off and the next day I took it off and did multiple cleans fine. Funnily enough, my nozzles have not changed.
So I went to the sign show the other day to speak face to face with Stafford, now there stand was busy and I’m not one to make a fuss so I wait, I then go and come back later and wait again, I then start to speak to another staff member as I’m fed up of waiting and I show the nozzle test and he straight up says’ ink issue’ but he didn’t know I was a customer or was using their ink, Stafford finally comes over but says he wants to talk to me and he’ll give me a call so I left him my number but tell him I have to leave in an hour.
He must of called me pretty much an hour later and I miss it, I called him 8 minutes later and no answer, I go to their stand and he walks passed me, I then wait on for another half hour and call him again, I’m still waiting for that call back.
I left the show and I’ve not heard a thing so enough is enough, I’m no longer wanting help from them, I’m currently looking into taking it further another way and I’m in the middle of getting my paperwork in order.
I do want to let everyone on here know of my dealings with Atlantic Tech Services and Stafford and if it saves someone else using their services I’ll sleep better at night.
In the meantime I have put a flushing cartridge on the cyan lines, flushed out the ink and replaced the ink for genuine but to be honest, that’s made matters worse, maybe it’s pulled the old **** through to the head and the righ at the bottom to pull a little what can this be?
So I think I’m gonna head have to get someone in to replace the head and replace the rest of the cartridges back to the originals, thanks Atlantic.