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  • Card machines and their fees, what do you use?

  • David Hammond

    Member
    February 6, 2020 at 7:01 pm

    Got my latest bill for our card machine.

    £15 rental, a new £4 charge for PCI compliance, then the fee’s for processing, then additional fee’s for card holder not present, then authorisation fees…. oh and a terminal we need to restart before each transaction.

    I’m more annoyed that I renewed on to ‘better’ rates only to later learn of the likes of Square & Sumup. :bangshead:

    We’ll they can get stuffed.

    Ordered a sum up 3g terminal for £99, which will be replacing the heap of junk from our current provider. Our current provider wont get a penny more than what I am obliged to pay.

  • Pane Talev

    Member
    February 6, 2020 at 7:07 pm

    Hi David

    I received my sumup few days ago. Need to set up when I get some free time.

    Particularly interested in the virtual terminal / client not present.

  • Robert Lambie

    Member
    February 6, 2020 at 7:09 pm

    Why not just go with PayPal?
    Paypal Here is about £30

    You can get payment by Paypal, all major credit cards and mobile.
    No monthly fees
    invoicing from the account
    allow part payments of the invoice directly from the invoice etc
    take payments automatically via your website, social media and more.
    lots of reason.

    pay slightly more in transaction costs, just add it to the bill or swallow the costs with the fact there’s no monthly payments and a ton of features in the software, app etc.

  • David Hammond

    Member
    February 6, 2020 at 7:21 pm

    There’s cheaper terminals/readers, but they all need an app… bit complicated for my dad.

    £99, no ongoing fed’s I’ll be glad to see the back of the monthly rental.

    We have sumup for the physical machine, and square for virtual terminal 2.5%, it sounds high but if you’re not paying £20+ a month rental quids in. :thumbsup:

  • Iain Pearson

    Member
    February 6, 2020 at 7:53 pm

    I’ve got the sum up mobile – swear by it [emoji106]

  • Chris Wilson

    Member
    February 6, 2020 at 9:34 pm

    We use stripe. It’s online. Get our money in 3 days. No up front costs.
    Do somewhere around 6k a month in card payments and cost about £22 a month give or take. Can link in with a website and not had any brand of card rejected yet. And if we don’t use it we don’t pay a penny.

  • Hugh Potter

    Member
    February 7, 2020 at 8:07 am

    I’m currently with Retail merch Services and processing is through elavon, however, I’m also sick of £80+ vat a qtr rental and bills as much as £80 a month – though the later is obvs goos as we’re putting a fair bit through, our avge debit credit card fee is 0.5% but i found some commercial / business cards were as much as 4.5% recently, have had a massive row with them about all the compliance / non compliance crap too, sick of it.

    However, Global pay, or is it worldpay with HSBC? have offered much lower rates and a free rental the teminal..

    I bought the paypal here terminal about 4 yrs ago when they first came out for about £99, within a month they reduced them to £49!! The damned thing has never held a charge for more than two days which renders it little more than useless when you do actually need to use it. can’t do "cardholder not present" transactions either…

  • Cheryl Smith

    Member
    February 7, 2020 at 9:05 am

    This looks good Dave…wonder what the £29 is like, id have to use my wifi as bad connection here for my phone..

  • Cheryl Smith

    Member
    February 7, 2020 at 9:08 am

    im gunna look into Stripe too…thanks Chris

  • Kevin Mahoney

    Member
    February 7, 2020 at 9:09 am

    I’ve been stuck in a rolling contract for 10 years with my provider, tried to cancel multiple times only to be told I’ve just missed the deadline & had rolled over into a new 2 year contract. They offered me the option to buy myself out for the princely sum of £1000[emoji23].
    The terminal stopped working a week ago, they are unable to fix it so happy days, contract is void. I Now need another card option so following this thread with great interest

  • David Hammond

    Member
    February 7, 2020 at 9:24 am

    Once our new sum up terminal arrives, I’ll be disconnecting our worldpay terminal and sticking it in a box. Reminder is set in my calendar to cancel the contract.

    Like Hugh we get rinsed on commercial cards, and then there’s an additional fee if we take it over the phone.

    Some of the terminals link to your phone, so provided you’ve got wifi on your phone, it should work a treat. Emails or texts the receipt to the customer. :thumbsup:

  • David Hammond

    Member
    February 12, 2020 at 8:08 pm

    So the 3g terminal arrived, works a treat.

    Another bonus I’ve found with SumUp is they payment is in our bank the next working day :thumbsup:

  • Joe Killeen

    Member
    February 12, 2020 at 9:24 pm

    I have SumUp and it’s great some months nearly all transactions are done with it and sometimes it might not get used so no charge.
    2.25% charge on the transaction but better than a rubber cheque.

  • Paul Hughes

    Member
    February 13, 2020 at 12:58 pm

    I took delivery on the more expensive Sumup 3G yesterday which is a standalone system with its own SIM card, rather than rely on a tablet or phone. Cost £69 +VAT, up and running in 5 mins. My wife paid £1 into the business account using the contactless method. The Sumup website shows transaction fee of 1.69%……bargain!! If you’re interested in getting Sumup, then click on the "refer a friend link. http://r.sumup.io/oGHNY

  • Richard Urquhart

    Member
    February 16, 2020 at 11:45 am
    quote PaulHughes:

    I took delivery on the more expensive Sumup 3G yesterday which is a standalone system with its own SIM card, rather than rely on a tablet or phone. Cost £69 +VAT, up and running in 5 mins. My wife paid £1 into the business account using the contactless method. The Sumup website shows transaction fee of 1.69%……bargain!! If you’re interested in getting Sumup, then click on the “refer a friend link. http://r.sumup.io/oGHNY

    Hi I have set up an account and want the 3G terminal which is reduced to £69 but shows in my cart at standard price of £99 any one know the code to apply at checkout ?

  • Richard Urquhart

    Member
    February 16, 2020 at 12:00 pm
    quote Richard Urquhart:

    quote PaulHughes:

    I took delivery on the more expensive Sumup 3G yesterday which is a standalone system with its own SIM card, rather than rely on a tablet or phone. Cost £69 +VAT, up and running in 5 mins. My wife paid £1 into the business account using the contactless method. The Sumup website shows transaction fee of 1.69%……bargain!! If you’re interested in getting Sumup, then click on the “refer a friend link. http://r.sumup.io/oGHNY

    Hi I have set up an account and want the 3G terminal which is reduced to £69 but shows in my cart at standard price of £99 any one know the code to apply at checkout ?

    Sorted now thanks

  • Martin Oxenham

    Member
    February 16, 2020 at 2:36 pm

    What are the fees for customer not present (on the phone). Can’t seem to find it on line.

  • David Hammond

    Member
    February 16, 2020 at 4:06 pm

    Dont think sumup does CNP, but square does @ 2.5%

  • Richard Urquhart

    Member
    February 19, 2020 at 2:47 pm

    Machine arrived, punch in account details and up and running thanks for the post on the SumUp machine what a great add on for the small amount of times we need to take payments [emoji108]

  • Paul Hughes

    Member
    February 19, 2020 at 3:19 pm

    David Hammond, after you commented that Sumup may not do Card Not Present (CNP), I checked with Sum up and they replied just now by email and a link. Seems Sumup does do CNP payments but at a different rate and you have to jump through a few more hoops, which is a relief for me. Anyway, see the link for more details. If you’re still interested in Sumup, why not share the benefits of signing up……..use my link to refer a friend. http://r.sumup.io/oGHNY

  • Daniel Evans

    Member
    February 19, 2020 at 5:15 pm

    Just finished with Worldpay.

    I decided to go with the PAYG, paid over £200 for the machine and then paid fees on my usage.

    I personally wouldn’t recommend them, they first off started charging me a monthly fee for something they signed me up to, when I challenged this after a year (took me that long to realise) i finally got a refund but I had to push for it.

    I then got charges for not being PCI Compliant, it’s only a form you have to fill out but they give you so many passwords and logins that I kept forgetting what was what. You get billed £11.99 a month and I would end up getting 3 bills before I got it done, pretty much when I do the vat return.

    Cheeky sods have it their T&C’s that you have to hand the terminal back even after I paid for it.

    I now don’t bother and use stripe, they just use the computer to do it instead.

  • David Hammond

    Member
    February 19, 2020 at 5:26 pm

    I’ve unplugged the WP terminal, and will be cancelling my DD, robbing bar stewards.

    Like you, they soon start adding new charges, 20p for each authorisation, £4.99 a month for this, bla bla bla.

    Looked at SumUp CNP fee’s, cheaper to use square 😉

  • Paul Hughes

    Member
    March 9, 2020 at 8:25 am

    I must admit, from hearing about Sumup on this forum in early Feb to now, I’m hugely impressed. Old school payments are now consigned to the history bin. Thank you Forum and thankyou Sumup. If you’re still interested in Sumup, why not share the benefits of signing up……..use my link to refer a friend. http://r.sumup.io/oGHNY

  • James Boden

    Member
    March 9, 2020 at 9:04 am

    +1 for the SumUp. Ordered mine a while ago and haven’t looked back. Great machine

  • Robert Walker

    Member
    March 9, 2020 at 5:47 pm

    I use stripe as I can link it on my invoices. Auto adds the card fee for the customer to pay but otherwise free. There’s an app called charge that links with stripe and you can take card payments in person but you need to add your own fees if you want to

  • Hugh Potter

    Member
    March 9, 2020 at 7:28 pm
    quote Robert Walker:

    I use stripe as I can link it on my invoices. Auto adds the card fee for the customer to pay but otherwise free. There’s an app called charge that links with stripe and you can take card payments in person but you need to add your own fees if you want to

    I thought it was now illegal to pass card charges on to the customer? Hence why ebay doesn’t allow people to charge extra when using paypal etc. etc.

  • Robert Walker

    Member
    March 9, 2020 at 9:06 pm

    Didn’t know that. I set stripe up through my account software and it does it all automatically. It is mentioned in my t’s&c’s. i best get my accountant have a look at this

  • Robert Walker

    Member
    March 9, 2020 at 9:14 pm

    Phew…. yes you can pass on fees as long as it’s business to business.

    From HMRC:

    Businesses that accept card payments can no longer pass the charge for processing transactions on to their customers and will have to find ways to cover the cost.
    The ban does not apply to payments made with corporate credit or debit cards, but merchants who take payments from these sorts of cards (typically B2B businesses), cannot charge fees higher than the costs they have incurred for processing payments.

    I only B2B so that’s all good

  • Richard Wills

    Member
    March 9, 2020 at 10:25 pm

    Recently had a new supplier charge extra fees to us as B2B. They had the goods I needed, and delivered well, but it did leave a slightly nasty taste, when the total then had an additional fee at checkout.

  • Robert Walker

    Member
    March 9, 2020 at 10:32 pm
    quote Richard Wills:

    Recently had a new supplier charge extra fees to us as B2B. They had the goods I needed, and delivered well, but it did leave a slightly nasty taste, when the total then had an additional fee at checkout.

    TBH I only use it as a last resort. Prefer Transfer any day. Generally see the fees and BACS over. I have a bad payer who always pay on Credit Cards when they don’t have funds so works for me

  • Richard Wills

    Member
    March 9, 2020 at 10:37 pm

    It was my first purchase from a new supplier! But, TBF, I’d rather not loose the merchant fees and be paid by transfer. Thanks for the reality check.

  • Hugh Potter

    Member
    March 10, 2020 at 10:29 am
    quote Robert Walker:

    Phew…. yes you can pass on fees as long as it’s business to business.

    From HMRC:

    Businesses that accept card payments can no longer pass the charge for processing transactions on to their customers and will have to find ways to cover the cost.
    The ban does not apply to payments made with corporate credit or debit cards, but merchants who take payments from these sorts of cards (typically B2B businesses), cannot charge fees higher than the costs they have incurred for processing payments.

    I only B2B so that’s all good

    Funnily enough, I looked it up after I posted! You are correct in that it’s only B2B. I guess on small orders it’s fine but when we can be charged anything up to 4 or 5% for some corporate / business card transactions it could be a big chunk – especially as bigger jobs have generally been adjusted in the customers favour in the first place!

  • Kevin Mahoney

    Member
    March 10, 2020 at 10:55 am

    Finally managed to cancel my 9 year contract with Transax so I’m now fully available to sign my life away on a new terminal provider. Sum up seems to be getting good feedback at the minute, am I right in thinking that there’s no monthly fee & a fixed percentage of card payment on all accepted cards?

  • Paul Hughes

    Member
    March 10, 2020 at 12:08 pm

    Kevin, Yes, spot on. No fixed costs or contractual obligations, just the percentage of 1.69%. I’d appreciate if you or anyone thinking of purchasing to use my link to refer a friend. http://r.sumup.io/oGHNY

  • Phil Davies

    Member
    March 10, 2020 at 12:38 pm
    quote Robert Walker:

    Phew…. yes you can pass on fees as long as it’s business to business.

    From HMRC:

    Businesses that accept card payments can no longer pass the charge for processing transactions on to their customers and will have to find ways to cover the cost.
    The ban does not apply to payments made with corporate credit or debit cards, but merchants who take payments from these sorts of cards (typically B2B businesses), cannot charge fees higher than the costs they have incurred for processing payments.

    I only B2B so that’s all good

    Its only Corporate cards, not all B2B transactions…. Corporate C&D cards are a specific type of card (for those who do not know). For example, my business debit card is not a corporate debit card.

  • Hugh Potter

    Member
    March 10, 2020 at 4:36 pm

    With Sum-up… what about Customer Not Present payments? I do quite a lot of those!

  • David Hammond

    Member
    March 10, 2020 at 4:54 pm

    We use Square for CNP transactions, rate’s higher (but not as high as commercial card fee’s)

  • Paul Hughes

    Member
    March 10, 2020 at 5:02 pm

    Hugh, re Card Not Present(CNP) see my post 19 Feb and the text I cut and paste from then as follows……., David Hammond, after you commented that Sumup may not do Card Not Present (CNP), I checked with Sum up and they replied just now by email and a link. Seems Sumup does do CNP payments but at a different rate and you have to jump through a few more hoops, which is a relief for me. Anyway, see the link for more details. If you’re still interested in Sumup, why not share the benefits of signing up……..use my link to refer a friend. http://r.sumup.io/oGHNY

  • David Hammond

    Member
    March 10, 2020 at 5:09 pm

    Yes SumUp do, but their fee’s are higher than Square, and square offer it from the off, no need for jumping through hoop. :thumbsup:

    If you sign up, you can use your own link to refer friends, and get the incentives for referring yourself 😉

  • Hugh Potter

    Member
    May 11, 2020 at 10:11 pm
    quote David Hammond:

    Yes SumUp do, but their fee’s are higher than Square, and square offer it from the off, no need for jumping through hoop. :thumbsup:

    If you sign up, you can use your own link to refer friends, and get the incentives for referring yourself 😉

    Bugger… just seen your thing about referrals and incentives!!

    We bought one a week or so back, now… a question.. accounting…

    With our old system we paid a monthly fee to Elavon and a quarterly rental to RMS, billed separately and easy to account. With Sum Up they take the amount at source so you always get a different amount hitting the bank to what was invoiced, making reconciliation wrong…

    How do people account for this? My wife (and amazing bookkeeper) said "just add the % to the bill, after a moments thought I pointed out we’d still have the same issue when they deduct at source and a different amount hits the bank!

    Thoughts or solutions please???!

  • David Hammond

    Member
    May 12, 2020 at 8:01 am

    Set up a seperate bank account in your software.

    Pay the full invoice amount into the ‘sum up’ account, then transfer what you actually get into your bank account.

    You can download a fee invoice from sumup, and pay that from your sum up bank account, to zero the account.

    :thumbsup:

  • Hugh Potter

    Member
    May 12, 2020 at 12:49 pm

    What langauge are you speaking David?

    Luckily my wife speaks ‘accountant’ so I’ll ask her to see what she thinks!

  • David Hammond

    Member
    May 12, 2020 at 3:17 pm

    It should make sense… if she can’t work it, just send it all to me :tongue:

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