• Job Pricing

  What do to about non responsive clients

  Posted by Mike Thornley on September 27, 2018 at 8:38 am

  I know this doesn’t come under signs, but we are all business owners

  The story is we produced a website for a business about 5 years ago, all good
  The business was sold and the new owners wanted a website refresh, more in keeping with up to date technology.

  We quoted for this at a very good rate, which they accepted. But from this point to now has taken nearly 2 years with only a small deposit being paid. They gave us very little to work with (we always clarify that the client supplies content, based on the agreed site plan). We have continually pointed out the them that a site is only as good as its content etc.

  On the first draft they complained of spelling errors, pointed out we used their supplied word document to cut and paste the text etc, didn’t like the photos used (again supplied taken by her husband) but we have made the amendments as requested and added extra items in and the site is now on hold awaiting approval to go live.

  We have emailed and phoned to get an update with no reply, I have lost patience with this and want to go live so we can finalise the project and get our invoice settled.

  I was thinking of writing to them and giving them a deadline, if they don’t reply then we will make the site live and then issue the final invoice.

  Any thoughts please.

  Mike Thornley replied 5 years, 7 months ago 1 Member · 0 Replies
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