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Spectra Signs. what’s going on?
Anyone else using – well, I say using Spectra Signs as a trade supplier?
Apparently, major staffing issues are resulting in ridiculous delivery delays and poor message responses, if you can get one at all.
6 weeks I’ve been waiting on a job (2-3 weeks max at time of quote) – paid up front, all the particulars sorted out… and found out that it’s not even gone for powder coating as of this morning… so still might be another week.
Not without other issues (mainly QC) over the last 2 years – but represented good value on the whole.
Is it just me – or are others being left high & dry?
Wrote an ‘I’m not a happy camper’ email… would have at least expected a reply to that!
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6 Replies
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There is nothing more frustrating, David.
This sounds very much like SignFab in Leicester, who are great at what they do. Always top-notch work!
However, their ordering process and customer engagement is nothing short of a disgrace, which is a shame.I am not sure what type of product you are after, but Vinnie at 3D signs has done some excellent work for me.
01843 588 111
vince@3d-signs.co.ukAnother, is Sam Armstrong at Make it Happen for a wide range of bespoke sign products.
https://makeih.com/contact -
Seems to be a common thing, my friend has had nothing but issues with trade manufacturers to the point he refuses to take on jobs he can’t produce in house. None of the seem to give a toss, and it’s you who has to take the brunt of it from your customer.
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not spectra, but i have had problems getting realistic turnaround times over the past couple of years, but now the prices have shot up it just makes buying in jobs so much more difficult.
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Never used Spectra so cant comment.
Do use Signfab and honestly never had anything other than good products, service, communication. I’d don’t mind recommending them.
Cheers
Dave
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+1 for Vince great trade only supplier of built ups.
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Thanks.
Used Vince on several occasions in the past and mostly flawless results.Was just beat out on time and cost on this one… although in hindsight… yeh!
Oh, and just to make it worse.
My ‘guaranteed Friday’ turned into ‘FedEx have it, but there’s no shipping label in it… so, em… dunno where it is.
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