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  • Sharing your screen with customers

    Posted by Peter Normington on March 26, 2010 at 10:43 am

    Has anybody used things like Net/team viewer to show customers designs/layouts and alter in real time?
    If so is it a good idea, or what are your thoughts otherwise.
    I also wondered if it would be good to utilize these sharing facilities, peer to peer on the boards for helping with graphics program etc

    Peter

    Robert Lambie Robert Lambie replied 14 years ago 6 Members · 8 Replies
  • 8 Replies
  • David Rogers

    Member
    March 26, 2010 at 1:15 pm

    I can see the merit, but also a downside for awkward customers.

    Pro – saves time & effort & achieves super quick designs and tweaks.

    Cons – customers who have nothing better to do think as they are sitting comfortably with a brew & biscuits nonchalantly requesting umpteen modifications that you are likewise not busy and can spend forever at a computer screen.

    personally – I like them to make the effort to get off their backside and come in UNLESS you and the client has a great track record of knowing 99% what they want and it’s just more for approval and a minor change that it’s used.

    I do ‘live’ emailing for small tweaks when on the phone – sending a picture – 10 seconds later they have it – I make the mods & send back a final approval.

    I suppose it’s a less ‘interactive’ version, but does the job for that….utterly useless if ‘helping/training’ though…

    Dave

  • RayRosher

    Member
    March 28, 2010 at 11:45 pm

    I agree that the peer to peer sharing thing is an excellent Idea.

    However
    Henry ford! Once said, You can have any color you want! As long as it is Black,
    Yeah! Give them a couple of choices,
    But the more choice, The longer it takes.

  • Robert Lambie Robert Lambie

    Member
    March 29, 2010 at 9:03 am

    we did this on a large scale about 8 years ago via laplink.
    it was not setup just as you say, but very similar idea. i don’t want to go into saying what/how we did it on here though sorry…

    quick downside…. when you finish designing for the customer, whats to stop them taking a screen shot and then emailing the competition for quotes on your design?

  • Harry Cleary

    Member
    March 29, 2010 at 9:16 am

    It is bad enough here trying to stop customers ‘waiting’ while I design without encouraging it. I have one particularly bad customer at the moment, who, while havng a good eye, pushes it to point where I have to be rude and ask him to leave. You just become a ‘design monkey’ if you allow that.
    Not sure how the peer to peer would work in real time. Any examples of it working elsewhere Peter?

  • Peter Normington

    Member
    March 29, 2010 at 9:22 am

    Rob
    I was thinking more for existing clients, rather than new customers.
    Not doing the design from scratch, more for tweeking.
    Harry, say you had a problem with corel either technical or with design, someone could take a look and help out remotely. Many companies do this, its often quicker than to try and explain either over the phone, or by email

    Peter

  • Harry Cleary

    Member
    March 29, 2010 at 9:24 am

    😮 😮 Me, have a problem with Corel???? You must be mistaking me with some other good looking chap!

  • Phill Fenton

    Member
    March 29, 2010 at 8:04 pm

    I think it’s amazing that we now have these tools at our command. The idea that we can work remotely I find awe inspiring.

    Google maps is another good example of being able to visit a remote location without actually going there in person.

    We surely live in exciting times now that the possibilities of teleworking are becoming a day to day reality.

  • Robert Lambie Robert Lambie

    Member
    March 29, 2010 at 8:15 pm

    i see what you mean peter… i was actually meaning we used our setup for existing customers too, so the artwork issue was never a concern for me when we did this in the past. i was just meaning nowadays where there is umpteen ways of taking screen shots and more all within the browser.

    some valid points already made here though… for the customer this is not only something being designed for them, there is the whole novelty factor of showing a remote linked desktop… before you know it they have half a dozen work colleagues round their desk and all changing this and that. 🙄

    anyway… im not knocking it, i know for a fact "it works" i am just meaning there are as many cons as pro’s.

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