RasterLink 6 very slow to connect to server

[George Neagu]

quote Warren Beard:

Hi All

RasterLink is new to us but is running on a top spec PC, this only happens in RasterLink but it takes up to 5 minutes sometimes to open folders, once passed “File Open” it is quick if you keep opening folders as it opens but if left for a few minutes then it takes minutes again to open folders.

Has anybody else had this problem, I presume it’s a permissions thing to our Mac server but don’t have this issue on any of our other PC’s linked to same server and as I said it’s only in the RasterLink software this happens.

Thanks

Warren

Does this happen when you open local files or files that are stored on a network server (NAS)?

[Warren Beard]

If accessing the PC then it’s quick, only slow accessing Server which is why I think it could be a permissions issue?

[George Neagu]

quote Warren Beard:

If accessing the PC then it’s quick, only slow accessing Server which is why I think it could be a permissions issue?

I would not say Permissions, that wouldn’t let you access it at all.

I would look into the way that PC is logging in to access the server. You said "…once passed "File Open" it is quick if you keep opening folders as it opens but if left for a few minutes then it takes minutes again to open folders…".

So basically as long as you keep it running it’s all good, as soon as you do not use it for a while it is slow for the first use. That seems to be a login session that expires or it does log out for inactivity and I think that is the issue. Or the connection itself is released for inactivity.

[Warren Beard]

Thanks George, I’m a Mac man so wouldn’t know where to start with the PC, might have to get a tech guy in to take a look. :awkward:

Thanks

[David Hammond]

We have a similar issue but the other way round, connecting to our Linux box from the macs, we can browse the server really quick in Finder, but through illustrator it takes a few moments to think.

I would assume that the windows machine is connecting via SAMBA, and there are a few tweaks you can make to the configuration to speed things up.

[George Neagu]

quote Warren Beard:

Thanks George, I’m a Mac man so wouldn’t know where to start with the PC, might have to get a tech guy in to take a look. :awkward:

Thanks

Give us a bit more details, maybe we can work it out here.
How does the PC connect to the Mac server?
Is it mapped as a network drive, do you use a User/Password to connect to it via Network or…?

Also, have a look on your Mac server (can’t point you precisely). Look for options that suggest something like release idle connections or release connection after X minutes or log out users for inactivity, something like this https://discussions.apple.com/thread/75 … 0&tstart=0