Problem Client – How would you handle this?
I was asked by a small van sales company to do some vehicle graphics for a van they had just sold.
It was to have dead bolts fitted. Really wasn’t fussed about doing the job but said I would help them out if I could fit the graphics before the locks were fitted. They advised me the areas they would be fitted so designed the artwork around this so as to avoid them.
Approved the artwork with the client, all good.
Now as soon as this job came to me the first thing I thought about was flood fill the panels. The logo has 4 different colours and also the accreditation to the rear side would look bad just floating as printed sticker.
Fitted the job, really happy with it. Left, invoiced them. Paid, all good.
So they pick the van up and instantly start complaining the panels are flood filled instead of cut vinyl. "It looks awful" The vinyl is whiter than the dull, weathered paint of the second hand van they have just bought. The one thing I can agree on is the dead bolt has been placed through there web address. Although not my fault as was advised this would be 6 inches up the recess panel, I can sympathise with them.
Cut a long story short they want the graphics removed and done all in cut vinyl :yikes:
My first thought is to offer to re-do the rear free of charge but still flood fill the rear panel and adjust the web address.
2nd option remove all graphics and refund their money. I’m not doing this in cut vinyl
They are also not close about an hour away
What do you think?