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Outstanding support from CADlink
Hi
I just felt I needed to share this:
Last night I upgraded (using the term loosely) my laptop to Windows 8 then 8.1 from 7. 8.1 didn’t import all the installed applications (VPM!) so I uninstalled all and reinstalled.This afternoon when I tried running VPM 9.1 I got an error message saying "PSQueue: CADlink printer queue has stopped working"
So at 1 minute past 2pm I emailed CADlink support, and at 7 minutes past 2pm I had a phone call from CADlink support, telling me how to fix the problem*.
I am, of course, bowled over by such a standard of service. Thank you CADlink.
EDIT: It gets better. An hour later Ray rang to make sure that everything was OK!
As it happens, it wasn’t but that was nothing to do with CADlink and I have now reverted to Windows 7 and everything is working fine (including the Jaguar 2 cutter that didn’t work in Win 7 before and was the reason for upgrading to 8 in the first place!!!)
John Malone
*(In Win 8 .Net doesn’t get installed, so you have to run it manually from the VPM CD2, in the .Net folder.)
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