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Mimaki JV-33 USB & main board issue
Hi Guys,
I seem to have a problem with my USB communication between my Mimaki JV33-160 and desktop PC. I have tried several things but still seem to be in the same position. I’ve tried the below:
1. tested 2 – 3 new cables but no joy
2. tried 2 – 3 different desktop/laptops
3. scanned device manager after disconnecting/connecting cable
4. restarted PC and rebooted printer
5. removed driver for mimaki and re-installed
6. tried installing driver/rip on another machine but the they just do not pick up the printer at allHaving done all of these things Hybrid suggested it could be the main board because all other avenues had been explored. Therefore, i removed the main board and set it off to repair to a company called’industrial electronic repairs’ on the advice of an engineer i know who has used them previously to repair a board. There web add is http://www.ieruk.com
Upon receiving the board i installed it but unfortunately i’m still in the same position!!! FYI, they replaced the USB socket which was corroded according to them and i think they did some soldering and tidy up work.
The one thing i did notice is that LED 3 is lit up red at the top centre of the board. I’m uncertain if this was the case previously because i didn’t check.
I’m running out of ideas?
The engineer suggested i check the power supply board to see if it is pushing power through all of the cables attached to the board. I’m no electrician but baught my self a beeping tester and a clamp meter. I’ve ATTACHED an IMAGE for your reference. The two cables highlighted in RED don’t give me a power reading using a clamp that i’m using. And the BLUE circle highlights the LED 3 that shows up red indicating an alert. I have attached an image of the clamp i purchased also. I can’t say with any conviction that i am convinced that the power supply board is the problem?? Because i’m no expert. These cables have many strands/mini cables that make up the complete cable so i’m uncertain whether the clamp would always give a reading??? Saying that all the cables gave me some power readings.
Any help would be desperately appreciated!!!
I’m £520 down so far and have been over a week without my printer!
Thanks.
Fraz
07961755675
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21 Replies
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If you have a parallel connection each end you’ll probably find it much more forgiving than serial. Been there – done that…
Neil
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Hi Neil,
Thanks for the quick response. I think the Jv33 only comes with the USB port if i’m correct?
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I’m sorry to say but I had this very same problem on my CJV-30.
Bought a new main board from digiprint supplies (just over £700) and all soughted…..eventually!
I did take it to an electronics company to see if they could repair it but unless they had an actual machine to build up around it they said there was no way of testing/fault finding the problem…..but we can only go by what the professionals tell us right?
Good luck with getting it soughted, I know how you feel.
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JV33 mainboards suffer from USB problems more than any other fault. I have 4 or 5 of these in our warehouse. All of which have USB faults, all of which have been sent away for repair (including to IER), all have come back with USB faults and all will be used for nothing more than diagnosing tools forever more.
I know hind sight is a wonderful thing, but you could have paid for half of the new mainboard you need by now.
Sorry to be the bearer of bad news.
Stafford
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Richard, thanks for the info.
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Stafford,
Like you said hindsight is a wonderful thing. But hearing that you know of boards that have still failed after USB repairs suggests to me that a new board is the way forward.
James @ Group101 mentioned that you’d be the guy to talk to about these sorts of issues but he didn’t have your contact details to hand.
A great thanks for your input most appreciated :o)
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Guys,
I’ve ordered a new main board for digi print supplies and it should arrive tomorrow. But i’m guessing i have to somehow configure the new board to recognise my printer? Does anybody have any step by step instructions? is it pretty straightforward?
Thanks.
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No problem.
It’s not difficult as such, certainly not difficult to fit physically, but without the USB port working on the old mainboard you will have to acquire a similar parameter file from somewhere and upload it, or configure the board from scratch.
I can’t urge you enough to get an engineer in to fit and configure the mainboard.
Stafford
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Thanks buddy.
I’ve got an engineer called Julian that i know so i’ve booked him in as soon as the board turns up. Just out of interest, do you freelance yourself? if so, can i have your telephone number for future work?
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I’m not a freelance engineer any more, I work for Atlantic Tech Services in Essex. I can’t post my contact details on here, I just offer advice for free where I can.
I’ve known Julian for many years and you’re in very safe hands there. I know it’s an additional expense to get an engineer in and he’ll probably make it look dead easy but there is potential for damage to be caused when replacing major parts like that and you’d be kicking yourself if you ended up having to buy another board.
You’ve made the right decision.
Stafford
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Thanks Pal. That’s quite reassuring.
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It was a Julian that fixed my mainboard and without his knowledge, software and parameters i’d have had no chance….especially as digi print sent me a duff one to start with!
Nice chap, went the extra mile for me.
Good luck and hope you’re up and running again as soon as.
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Thanks mate. I’ll know Monday whether it works or not.
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quote Richard James Martin:It was a Julian that fixed my mainboard and without his knowledge, software and parameters i’d have had no chance….especially as digi print sent me a duff one to start with!
Nice chap, went the extra mile for me.
Good luck and hope you’re up and running again as soon as.
I heard about your trials and tribulations Richard. Weren’t you sent a TS3 mainboard instead? I know it can be a pain getting returns out of Digiprint at times.
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If you hadn’t been a cheap ass and extended your warranty you wouldn’t be in the situation Fraz….lol
Oh how you live and learn!
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quote James Sahota:If you hadn’t been a cheap ass and extended your warranty you wouldn’t be in the situation Fraz….lol
Oh how you live and learn!
Haha, it’s a tough call James. If he’d have taken out an extended warranty then this all would have been covered and up and running days ago. However, sods law says that it wouldn’t have broken down if he’d have taken it out. Always the way unfortunately 🙂
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James,
Completely agree pal. Should have taken the warranty and not been a cheapskate :op
How i wish i had…. you live and learn!!
But like Stafford said sods law is i probably wouldn’t have used it lol.Stafford,
What are the warranties like at Atlantic? Are they on par with Roland/Mimaki? And what sort of rates?Thanks.
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quote motogfx:James,
Completely agree pal. Should have taken the warranty and not been a cheapskate :op
How i wish i had…. you live and learn!!
But like Stafford said sods law is i probably wouldn’t have used it lol.Stafford,
What are the warranties like at Atlantic? Are they on par with Roland/Mimaki? And what sort of rates?Thanks.
I can’t say on here Fraz. Plus, you’ve already spoken with Julian so have a chat with him first. Typically Mimaki and Roland are more expensive for a slower response and less comprehensive cover but I tend to concentrate on us rather than what the others are doing.
Let Julian sort your machine first then consider it afterwards.
Stafford
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quote Stafford Cox:quote Richard James Martin:It was a Julian that fixed my mainboard and without his knowledge, software and parameters i’d have had no chance….especially as digi print sent me a duff one to start with!
Nice chap, went the extra mile for me.
Good luck and hope you’re up and running again as soon as.
I heard about your trials and tribulations Richard. Weren’t you sent a TS3 mainboard instead? I know it can be a pain getting returns out of Digiprint at times.
Julian fitted the first one but it wouldn’t boot up at all….nothing. Liaised with digi-print for a day or so and ended up having to buy another, otherwise I’d have had to send it back and wait up to 10 days for it to be tested before being sent another. Anyway, second one worked straight away, a week later they claimed there was nothing wrong with the one I had sent back, but seeing how I’d bought another one I fought for a refund……it took several emails / phone calls :banghead: to finally get my money back.
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Fraz I had a very bad experience with APS wouldn’t recommend them to anyone… give me a shout and I will tell you….as far as I’m concerned stick with manufacturer warranty….
Stafford is great so no offence against him….
An independent engineer will always take a couple of days to come out to you where the manufacturers service level is next day and engineer carries all parts….
I pay 8k for a HP cover on our flatbed and recently had to call an engineer out….machine went down at 4.30pm and I called company and engineer was booked and on site at 9.30am, machine up and running by 12.30….he had over 9k worth parts with him….
Saved us a massive 12k contract that needed to be shipped that evening….
I can tell you right now any insurance cover whether it be APS or MACH 1,2,3 could not offer this level of service…they offer all this accidental cover and head cover..
If you can afford to lose a few days or a week get an insurance based policy….if your work is time sensitive and you need to be up and running within hours stick to the guys that offer main dealer next day service… We’ve got to the point now where we will be adding second machines of all our main kit…time really is our biggest negative when things go down.
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quote James Sahota:Fraz I had a very bad experience with APS wouldn’t recommend them to anyone… give me a shout and I will tell you….as far as I’m concerned stick with manufacturer warranty….
Stafford is great so no offence against him….
Morning James.
Insurance based warranties are very different to maintenance contracts as you know. APS does nothing more than act as a go between for the insurer and the end user. They have actually changed insurer in the past 12 months and I hear things are a lot slicker these days. Insurance based policies are often much cheaper than contracts which is why the response times are often not as good as a contract.
I work for ATS and offer direct contracts with no backing up from insurers. We carry many thousands of pounds worth of spares at any one time and often respond quicker than the likes of Roland and Hybrid as well as being an awful lot cheaper. I’m not so sure about Mutoh but I would imagine it would be the same.
I’m not sure what your experience with APS was but I’m sorry to hear it wasn’t a good one.
Stafford
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