Charging for waiting around?
Hi folks. Im guessing i have been lucky in that i dont come across this problem but…..
yesterday i was booked in at the local toyota dealer, they booked the date and time schedule weeks ago. Its a small job, so i turn up and see the mechanic working on the truck and get told to hang on for half an hour. After this time i then got told to come back in atleast an hour. Now i had no other jobs on that morning so its not like i can nip round they corner and do another job and this is 20mins from base. So i went had some lunch and waited. Now obviously they need to pay for this time but im guessing full hourly rate is a bit strong? i was thinking 60-70% waiting charge.
Do you come across this? the job wasnt priced beforehand.