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Avery Supreme Wrap product failure, views and advice please?
I’ve been called in as a consultant to advise a fleet owner if his wrap material is faulty or is it an installation issue. I know the guy that fitted the wrap, and I could say without even seeing the wrap, that it would not have been an installation issue as the installer is one on the best in the game here.
Seeing the vehicle, it had what could best be described as an elephant skin texture, so I rang Spandex who arranged the fleet contract installation, to advise them that their client seems to have a claim. The client had already asked the sign shop that fitted it to make a warranty claim, but they refused. It only had a few weeks left on the warranty, and they didn’t think the claim was justified, telling the client that they must have put it through a car wash. He hadn’t.
By the time I was asked to come in as an independent consultant, 4 or 5 months had passed, and the original sign shop had stopped returning the clients calls. When I spoke to the Spandex rep, he admitted he knew of the job in question, and admitted the product is clearly faulty with a known issue but were reluctant to do anymore about it. I pushed them a bit harder, and they eventually came back and asked me to submit a quote to replace the wrap but; they wouldný pay for the removal, only pay $50 per hour for fitting and implied the wrap should only take a day for the complete job, so effectively they were telling me they’d pay $50 an hour for basically 8 hours to fit the job—an impossibility for one man.
To be fair to Spandex, and to show I was arm’s length from the job, and not interested in jeopardising the clients claim, I suggested another sign company that was Spandex approved to do the rewrap. I would have no involvement or financial benefit from the claim.
Long story short, the rep rang me privately and said Spandex planned to ignore the claim and let it die a natural death. If they honour this claim, the fleet of 18 other vehicles would then expect warranty too, and that wasn’t going to happen.
The client decided no to pursue it any further and asked me to strip the vehicle. I started today. The surface layer literally falls off the vehicle leaving all the glue intact on the surface. Its a nightmare. It’s taken three of us, 15 hours to remove the adhesive from drivers side two doors, and the mudguards. We still have the roof, bonnet, tailgate and passenger side to go.
Anyone else had an issue with this product? I doubt I’ll use Avery again based on their response. It’s disgusting.
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This discussion was modified 4 years, 2 months ago by
Shane Drew. Reason: Add photo
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This discussion was modified 4 years, 2 months ago by
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